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  • Report:  #1296991

Complaint Review: Skin Optics

Skin Optics, Vibrant SkinOptics Rejuvenating Cream Santa Ana California

  • Reported By:
    Rosemary1108 — Taunton Massachusetts USA
  • Submitted:
    Thu, March 31, 2016
  • Updated:
    Thu, March 31, 2016

I got a 'trial" size order.  I had NO idea this had to be "returned" in 10 days!  I was then charged by the Same parent company - Vibrant - for both trials, Eye Essentials and Skin Optics each charged me $89,95!  I got a full refund from Eye Essentials.  I called Skin Optics and they offered a 35% discount, then then up'd it to 75% I told them I wanted a FULL refund. I did NOT agree to pay $89.95 anywhere.  I was buying a "trial size" product that was supposed to take 30 days using it twice a day.  How am I supposed to return it after 10 days, if it's a 30 day trial - it supposedly takes 30 days to see if it works.  This is INSANE.  I want a full refund and to have all future communication ended immediately.

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