Complaint Review: Skin Royale/Eye Royale

I ordered the eye and face cream trial.  Did not realize that I was supposed to contact the company within 14 days and let them know how I like the product.  It clearly states the product takes 4-8 weeks before any improvement can be noticed, but you are supposed to let them know if you like it in 14 days.  The "customer service" rep was less than helpful.  She said there was nothing she could do about the charges but she could give me the "February special" and send me my next shipment absolutely free!!  I told her I did not believe there was nothing she could do about the charges and she kept insisting she could not.  I feel like an idiot and am thinking of asking my bank to cancel payment since I did not knowingly authorize these payments.