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  • Report:  #1365278

Complaint Review: skin royale

skin royale i fell for a click bait for a free sample of skin moisturizer and eye cream. i had to check a box that said i was over 18. the compnay informed me AFTER my credit card was charged for $370, that the 18 or older also agreed to monthly shipments of these two products. the best part is that i never even got the trial size samples i paid for. when talking to company with my credit card rep on the phone, the "customer service" rep from skin royale said--we have lawyers and we will win this. santa ana CA shows on my credit card statement Internet

  • Reported By:
    linda — phoenixville Pennsylvania USA
  • Submitted:
    Sat, April 01, 2017
  • Updated:
    Tue, April 18, 2017
  • skin royale
    Internet
    USA
  • Phone:
    866-866-0097
  • Category:

i was offered a trial of a new moisturizer and eye cream each for $4.95.  i never got the samples but found that my credit card was charged for $89 for the moisturizer and $89 for the eye cream.  i disputed with my credit card company (not happy with capital one either) and the next month i was charged $94 and $95!!  after 4 hours of trying to reach customer service rep, i was told when i clicked the box for the trial offer saying i was 18, that one click also agreed to a monthly shipment of each product.  the rep then told me it was my fault i did not follow the link to their privacy policy and their lawyers will win any charge dispute with my credit card company.  capital one said i would have to cancel the card to get them to stop.

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