Complaint Review: Skin Youth LLC

On 11/6 I viewed an ad on my cell phone from Skin Youth Enhanced in where they were promoting a mosturizer and offering a free trial bottle by only paying $4.97 for S&H.  They also offered an eye cream with the same conditions (paying only S&H).  I understood the trial period to be 30 days, however I cannot back this up because I never received the Email that they said they sent me on the day of the order. 

Today, 11/22 I noticed two debits on my bank account from Skin Youth in the amounts of $85.97 and $89.97.  I immediatly called them to find out why the charges.  Rep Brandon informed me that the trial period was for 14 days.  My immediate response was "But i haven't even had the product for 14 days."  I confirmed this by printing off the USPS tracking which shows the product was delivered to me on 11/9 (it is now the 13th day of having possesion of the product).  Brandon advised me that the 14 day trial period began on the day of the order.  I told Brandon that I did not understand the agreement as he has explained. I requsted to speak to a supervisor and he refused me.

I kindly asked Brandon to forward a copy of the Email that was supposedly sent to me upon purchase of the products as I had not received an Email confirmation. He advised me that he was not able to do so as the Emails are auto-generated.  I advised Brandon that I felt this was totally unfair and advised him that i would be reporting my transaction with Skin Youth to the Better Business Bureau and providing testimonials via social media.  He then offered to refund me %50 of the charges.  

I have since sent an Email to www.support@skinyouthenhanced.com  I will also be sending a formail request for full refund in a letter format sent via US MAIL followed up with a report to the BBB accordingly.

To those reading this review:  Buyer Beware!!  These people are there to rip you off!!