Skinception Kollagen Intensive Refund dispute Internet, Internet
We bought their product Kollagen Intensiv and decided against using it. We returned the first shipment with a request to cancel.
They then sent a second shipment. We attempted to return it,unopened, and get a refund, but got nothing but grief from the people on their phone service.
They refused to refund. I suggest whoever wishes to buy their product think twice before doing so as it will be extremely difficult to cancel and get a refund if they're not satisfied.
1 Updates & Rebuttals
Kollagen Intensiv
victoria bc,British Columbia,
Canada
Response From Kollagen Intensiv
#2REBUTTAL Owner of company
Mon, May 28, 2012
As a representative of Kollagen Intensiv I cannot comment on this individual case but it seem quite straightforward. Our policy is that when a customer calls to cancel they are given a cancellation number. This is the receipt that they have indeed cancelled. Customers are told on the recording they hear when they first call in and before they talk to a rep that they will receive a cancellation number if they cancel. This is also stated on the order page. It is also made clear multiple times that cancellation is only accepted by phone.I have copied the order page below and highlighted that text. We also keep a record of any phone contact at all that people make with us. If people call in and claim they have cancelled but have no cancellation number and we have no record of prior phone calls it is quite evident they have not been in previous contact with us. We try our best to accommodate customers in any way we can but there will always be those that we simply cannot help through no fault of our own. If anybody would like to speak with our Customer Service Agents they may call 1-866-269-1550
Start your RISK-FREE 30-Day Trial of Kollagen Intensiv today, and we'll ship you this generous 4 oz. jar, a full 30 day supply to be applied twice daily - and all you'll pay is $4.95 for shipping & handling within the Continental United States. You'll have a full 30 days from time of order being placed to try this collagen renewal skincare system and experience the remarkable anti-aging benefits of Kollagen Intensiv first hand. If you're pleased with the results as we suspect you will be, do nothing, and at the end of that 30 days (30 days inclusive of order date) you will be enrolled in our Kollagen Intensiv Home Delivery Program, and sent a new 60 day supply ( 2 jars) of Kollagen Intensiv and every 60 days thereafter at the guaranteed lowest promotional price of only $99.95 (including shipping & handling). Or, if for any reason during this time you decide Kollagen Intensiv isn't erasing the signs of aging from your skin and giving you an overall more radiant, more beautiful look, simply call us to cancel your Program enrollment and any further shipments. There are no commitments or hassles, and you're welcome to cancel at ANY TIME by simply calling 1-866-269-1550 (9am - 10pm PST). (Feel free to try the phone number now - just to prove to yourself it's that easy!). Cancellations are only accepted through the cancellation phone line. The cancellation will not generate a refund - it will only stop any future charges. At that time you will receive a cancellation number as proof of cancellation from the program. Please do not return any product already received. This offer is not affiliated with any other offers. This special trial offer is limited to one per household and all sales are final. Credit card charges will appear on your statement as "KOLLAGENINTENSIVTRIAL.COM".