Complaint Review: SkinComplexRx

Advertisement (don't recall where) linked product to Christie Brinkley and a $5 trial.  I ordered without carefully reading Terms & Conditions.  BIG MISTAKE! 

If you don't cancel future shipments within 10 days of ordering + 4 shipping days, you are automatically set up on a monthly membership.  In addition to the charges for the 2 products I ordered, each on a $5 trial, just 3 weeks later I was charged $89.95 PLUS $85.95. 

I called 888-620-7456 to cancel all future shipments and an Auto-attendant answered.  After choosing the cancellation option the Auto-attendant gave me a cancellation #.  I then used the menu options to transfer to a Customer Service rep to ask if anything other than the trial shipment had been sent to me.  The CSR told me only 1 of the 2 product memberships had been cancelled and that nothing more had been or would be shipped to me. 

In other words...I WAS CHARGED AN ADDITIONAL $175.90 WITHOUT BEING SHIPPED ANY MORE PRODUCT!  The CSR offered to cancel the other membership and give me a 35% "courtesy refund" ($30.08) on one of the products, telling me that was the best he could do.  He recommended I call back to ask another CSR about getting another 35% "courtesy refund" on the other product.  When I called back the second CSR said the system wouldn't allow her to issue a second refund.

(Even though I was pleased with the results from the trial, I no longer believe Christie Brinkley has anything to do with these products.)