Skinfresh2day wrinklefresh2day Cancelled, but got charged anyway! Ashtabula Ohio
Should have listened to my bank when they declined the charge. I told them to authorized charge for the trial sample of Dermafi. Declined the Reguven8. Company wouldn't put card thru.
I sent email and called them to get it, but they said nothing they could do.
I made sure they had a cancellation on it just in case, as you never know if there's a time period on this stuff. They did send a cancelation, but I didn't see that it was just for the Rejuen8.
I thought oh well doesn't matter as they had declined it anyway. A few days later I see a charge on my card for the ship price of the product and thought what the?
Product arrived, tried it for a week (they said should see something in at least 5-7 days). Nothing, not even a little change. Ok thought I was done with them anyway as I had already canceled it. A few days ago was checking bank account and I see a charge for $89.31 from them.
I called them to say I didn't authorize the charge and had cancelled already and they said I had never cancelled so that gave them authorization to charge my card. At that time I couldn't find the email they sent for the cancelation, but I found it the next day, forwarded a copy of it to them and they said basically too bad too sad. We got your money. You can either take a 51% credit by to card right now or wait for product to arrive and return it for refund.
I think they think most people will just take the credit back, but I won't. I'm on SSI and a fixed income and that charge really hurt. I will return it if it comes. I called my bank and they said wait till it posts before they can investigate them and file the report.
I'm beginning to think also because they only put the Rejuven8 on the cancellation that gets them off the hook for the cancellation. Since they were offered together, as far as I'm concerned it was a complete cancellation.
I will listen to my Bank from now on, but meantime waiting for the charge to post. It was put in on 5-4-17 and still hasn't posted. Is still processing. I have reported them to the BBB and I let them know that.
This company is making $40 on at least say every other person that wants the refund. Heck of a way to make money illegally.