Complaint Review: Skinnoir

I saw a website on a legitimate television show offering a free 14-day trial for skinnoir anti-aging products, only cost was $4.95 shipping and handling.

I proceeded to order using my Iphone.  I inadvertently clicked on a 3rd product, a vitamin c noir serum moisturizer and was unable to go back on the phone to delete it; no problem I thought, I'll just return it when I receive it.

Wrong!!   I placed the order 6 days before having a scheduled inpatient surgery; I then stayed with family for another 10 days.  When I got home, had the package in my mailbox.  I then noticed charges for $222 on my Master Card!!  These were $85.95, $89.95, $5.95, $.99, $4.95, and $34.97.  I couldn't believe it, and called.

I first spoke with customer service rep Amanda who explained that they had sent me a 30-day supply, with 14 days to try it out.  If I didn't cancel within the 14 days, I was then billed for everything!  She said this is a contract you entered in to and there would be no refund.  I tried to explain to her that I had never seen anything about getting a 30-day supply and that I would have had to cancel within 14 days......after a few times, she just hung up on me.

I called back and spoke with customer service rep Vanessa, and asked that she not hang up on me.  She explained in her most assertive voice that the deal was as explained above....period.  I asked several times to speak with a manager or supervisor and was told that they would only reiterate what she had said.   Finally, she offered to take off 50%!

I then realized how arbitrary this all was and told her I was going to dispute this with my credit card company.  She argued that they would charge me if a deicison was found in their (skinnoir) favor!  I said I would take my chances.  So I have filed a dispute with USAA Master Card.  I am 73, and spent 30+ years in insurance sales and marketing, so I do understand contracts, but I never saw one.  This company is absolutely awful.  They should be dissolved.

Kathleen

Tucson AZ