Complaint Review: SKIP BARBER RACING SCHOOL

Paid for my three day racing school in February 2015, came all the way from a foreign country in August 2015 having spent $1.8k on travel costs etc.,just to find out on the very day of the event that the cars "were not there because the truck driver fall asleep and that then the truck broke" or something like that. They offered "skippy bucks" and rescheduling + also reimbursement of travel costs that I incurred, which at the time I thought was a fine remedy. Not really. The rescheduled event was also canceled of which no one informed me and which I found out accidentally and of course I have not seen any reimbursement to date. They offered another rescheduling and some more "skippy bucks" to compensate for that, which I did not agree to and claimed a full refund. No refund, no response to date. Total amount concerned - $7.3k. Thanks God managed to get back at least the course fee from my credit card company, which took another couple of months. No communication from Skip Barber "Racing School" whatsover and I was even banned from commenting on their Facebook page.

As a piece of advice to other customers: you will get exceptional luck if the the "racing event" you sign up for does not get suddenly canceled. It can be canceled way before the scheduled date, on the eve of the event and even during the event, for this or that alleged reason. And it is not necessary that you will be timely informed, but they will definitely offer you a $1-2 thousand dollars equivalent of the so-called "skippy bucks" which you can spend for other Skip Barber Racing School's stuff and reschedule you for another similar event which will also get canceled, and they will offer you more "skippy bucks" perhaps. This seems to be an endless process simply to not give customers back their money and, if and when you start claiming a refund, these fraudsters give you assurances that it will be processed soon which, needless to say, never happens.

Beware of this business - the evidence and feedback of other customers suggest (just Google it) that they tend to deliberately resort to the following pattern of doing business: 1) early collection of payments for deferred service delivery, 2) not delivering the service on time, 3) offering customers enticingly generous benefits to further defer service delivery, 4a) if a customer is enticed and accepts the offer, the cycle continues until 4b) customer claims a refund which 5) they either delay as much as possible or do not provide at all.