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  • Report:  #1297986

Complaint Review: SKTThemes

SKTThemes Shri Krishna at SKTThemes.net or Sonal Sinha. Another website is: shrikrishnatechnologies.com/ Purchased Defective Theme from this Fraudulent Co SKT Themes. Location: 205, Yashodeep Apartment, N Internet

  • Reported By:
    Brooke — Bloomington Indiana USA
  • Submitted:
    Tue, April 05, 2016
  • Updated:
    Mon, April 11, 2016
  • SKTThemes
    Internet
    USA
  • Phone:
  • Category:
    Websites
*REBUTTAL Owner of company: Offered different theme which was accepted *Author of original report: SKTThemes Complaint Follow Up *Author of original report: Karma is So Funny

Dealing with these unethical people has already cost me so much time and frustration I was hoping to save other business professionals the same horrendous experience. Apparently they do not even bother to check their themes for errors before selling them to their customers for $40 each. I purchased their Coffee Pro theme in March (18th) after finding their site from the WordPress ‘Themes’ page because I mistakenly thought that if you pay a professional company for an upgraded theme, you're more likely to have better design and coding. I was going for a quality theme with a solid structure I could build upon and customize for my new business. Unfortunately, once I downloaded the theme I discovered it did not even contain an install file. When I asked SKTThemes about this, they did not even apologize for the shoddy build and told me I was NOT getting a refund since I had already agreed to that in their fine print when I agreed to purchase their product; but they offered to get my personal information (which would have allowed them access to all of my client's private business website information) and just install it themselves. I was not willing to do that since I must protect client information and ended up fixing it myself.

Fast forward to me getting time to complete the customization for my site in the Coffee Pro theme and now that is not happening because it's so buggy and poorly written, you CAN'T. I checked it with Theme Check (that I downloaded from the WP site), and there are so many essential missing files I am not willing to spend time to try and fix it myself nor should I have to. I sent SKTThemes a copy of the errors and I hope they will do the right thing and simply refund my money this time. I seriously doubt that will happen given the last few emails and their obviously indifference to selling a quality product, let alone having a decent customer refund policy when their product is unusable. I tried to warn other potential customers on the WordPress site, but they stated they could not post such subjects, (I guess they are also making money off the SKTThemes fraudulent business in some way or they would care more about associating with fraudsters?) Actually, I went back and looked on the SKTThemes site and they have now changed the same exact theme to the name Coffee Shop instead of Coffee Pro - most likely to avoid future customers finding bad reviews. If this guy would put half as much energy into simply providing the product he promises from the start instead of cheating people and providing a horrible product, he would make twice the money he is making committing fraud! So...all of that being said-. Buyer Beware with these people. Here are the sites to avoid purchasing from if you value your time and money: sktthemes.net and shrikrishnatechnologies.com

 

Report Attachments:

3 Updates & Rebuttals

Karma is So Funny

#4Author of original report

Mon, April 11, 2016

For the record, I never even bothered to download the replacement theme Shri sent me instead of the refund I had requested and really needed to get going with my project. During the process of dealing with Shri and looking for a way to let other unwary customers in on what a ripoff his service can be, I met a fellow professional who was also scammed and treated rudely by Shri, founder of SKTThemes.net.

After checking out the tip given me by this helpful professional, it turns out he was on to something really great - X Theme by Theme.co (theme.co/x/?gclid=CjwKEAjw86e4BRCnzuWGlpjLoUcSJACaHG55dHkddRCqphaS8uX5BMP7LovtDnspO10gJBiKOEXC0BoC7Cfw_wcB). That's why I haven't wasted any more time with Shri to even try his 'replacement' theme. He had already cost me way more than the $39 I spent with his company.

For me it's worth the $25 more to plug into a clean, well-written theme with amazing support and resources. They have awesome direct support from their main website and people have gotten so enthused about using X Theme that they started an independent Facebook group that has top notch members that are quite fun and intelligent, as well helpful and eager to share ideas with others. Cornerstone is the high-caliber front end pagebuilder included wth the cost of X Theme and it has all the bells and whistles to go from a simple blog to an advanced eCommerce site. I am in website Nirvana! Thanks so much to Ian and the cool folks in the x Theme Users Group on FB: facebook.com/groups/xthemeusers/

_Peace

Brooke Lee

Co-Founder CoCreation Cafe

SKTThemes Complaint Follow Up

#4Author of original report

Thu, April 07, 2016

How interesting:
 
I have tried time and again to get the point across to Shri that I am a busy professional, however, when things are not completed on HIS time or done the way he wants them to be, he reveals his true character once again. Note: During the weeks I have had to deal with him Shri usually takes his time getting back to me, but I am expected to immediately react to his request to get the honest bad review information off the web. 
 
What he doesn't know is that my best friend/roommate and I are dealing with a grandbaby who has just had brain surgery, a sick animal, health issues and a TON of work since we have a business run with integrity. I simply did not have the TIME to jump back online the moment he asked me to "remove" or amend my reviews. 
 
I was actually going to update my review information to include the fact that he had apologized and sent me a different theme once I got to a stopping place in my own work (work I am completely behind on because of buying his product) during lunch today, however, before I could get to it - I found his nasty reply on here...so why should I pretend he is not who he is? Here is the truth about this matter revealed through our most recent emails: 
 
Support SKT Themes
Kindly use support forum: sktthemes.net/forums for faster support {#HS:189037087-16779#} 
On Tue, Apr 5, 2016 at 5:12 PM UTC, Brooke Lee <brookelee66@aol.com> wrote:
Dear Shri,
 
We last spoke on March 18th after I had purchased and uploaded your Coffee Pro theme and then had a great deal of difficulty installing it because there was no install file. You asked for my personal login information so you could install it instead and refused a refund because you stated I had agreed to your fine print. I thought okay - I will work with this since I do not want to waste $40, however, this theme is so poorly built I am unable to use it for my business. After I realized it didn't even have an install file and I ended up having to build one myself, I thought it would be wise to check the theme before using it. I used "Theme Check" from the WordPress site and here are the results. I am amazed you are charging people for this kind of shoddy work. You may think it's no big deal, but because you have cost me so much time and caused so much frustration with your poor product and horrible customer service and policies, I am now willing to spend my valuable time making sure to warn other customers about your company. I am very good at social media management and I am going to let everyone I know associated with the internet about this scam if you don't give me my money back. Believe me, you will not be pleased because I am going to start with the Word Press site where you are selling this horrible quality of product. I am doing you a favor to show you all of the errors in this theme you simply did not bother to check for yourself before selling it online to professional customers. If you want to remain viable as a company in the global economy you will have to raise your functioning as a business. Ripping people off one time each will come back to bite you more than you think. Those people all know other people in the business and word of mouth and reviews can kill a business. I hope you will take this more seriously this time and refund my money, fix this theme and be more conscientious with your other customers from now on. Please let me know if you are going to do the right thing and I will make arrangements to give you my PayPal info so you can refund my $40. Unfortunately, I cannot get back all of the time this has cost me in my own business, however, I will take it as a lesson learned and be much more careful in the future.
 
Regards,
 
Brooke Lee
brookelee66@aol.com
 

Running 14899 tests against Coffee Pro using Guidelines Version: 20151211 Plugin revision: 1

One or more errors were found for Coffee Pro.

  • REQUIRED:.screen-reader-text css class is needed in your theme css. See See: the Codex for an example implementation.
  • REQUIRED:.bypostauthor css class is needed in your theme css.
  • WARNING: The theme uses the add_shortcode() function. Custom post-content shortcodes are plugin-territory functionality.
  • WARNING: Found a translation function that is missing a text-domain. Function __, with the arguments 
  • WARNING: Found a translation function that has an incorrect number of arguments. Function __, with the arguments 'Coffee Pro WordPress theme has been Designed and Created by WARNING: Found a translation function that has an incorrect number of arguments. Function __, with the arguments ''
  • WARNING: Found a translation function that has an incorrect number of arguments. Function __, with the arguments '', 'coffee-pro'
  • WARNING: Found a translation function that has an incorrect number of arguments. Function __, with the arguments "

    Section ", 

    , 'coffee-pro'
  • WARNING: .ds_store Hidden Files or Folders found.
  • REQUIRED: The theme uses the register_taxonomy() function, which is plugin-territory functionality.
  • REQUIRED: The theme uses the register_post_type() function, which is plugin-territory functionality.
  • REQUIRED: class-plugin-activation.php. Themes should use add_theme_page() for adding admin pages. 
    Line 609: $this->page_hook = call_user_func( 'add_submenu_page', $args['parent_slug'], $args['page_title'], $args['menu_t
  • REQUIRED: bloginfo( 'template_url' ) was found in the file page.php. Use echo esc_url( get_template_directory_uri() ) instead. 
    Line 35:
    Line 53: 
    bloginfo( 'template_url' ); ?>/images/img_404.png' width='65' alt=''/>

    Line 63: 
    bloginfo( 'template_url' ); ?>/images/services-icon.png'
  • REQUIRED: bloginfo( 'template_url' ) was found in the file index.php. Use echo esc_url( get_template_directory_uri() ) instead. 
    Line 70:
    Line 88: 
    bloginfo( 'template_url' ); ?>/images/img_404.png' width='65' alt=''/>

    Line 98: 
    bloginfo( 'template_url' ); ?>/images/services-icon.png'
  • RECOMMENDED: Screenshot size should be 1200x900, to account for HiDPI displays. Any 4:3 image size is acceptable, but 1200x900 is preferred.
  • RECOMMENDED: Possible variable $n found in translation function in options.php. Translation function calls must NOT contain PHP variables.  
    Line 1846: 'desc' => __('

    Section '.$n.'

    ', 'coffee-pro'),
  • RECOMMENDED: bloginfo( template_url ) was found in the file page.php. Use get_template_directory_uri() instead.
  • RECOMMENDED: bloginfo( template_url ) was found in the file index.php. Use get_template_directory_uri() instead.
  • INFO: Possible hard-coded links were found in the file index-default.php. 
    Line 407:
    Design by SKT Themes
  • INFO: More than one text-domain is being used in this theme. This means the theme will not be compatible with WordPress.org language packs.
    The domains found are coffee-pro, , http://sktthemes.net/, target=_blank>SKT Themes, target=_blank><="" strong="" >
  • INFO: options-framework.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part()should be used instead. 
  • INFO: iframe was found in the file template-contact.php iframes are sometimes used to load unwanted adverts and code on your site. 
    Line 23: <iframe src= width=98% height
  • INFO: header.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead. 
  • INFO: class-plugin-activation.php The theme appears to use include or require. If these are being used to include separate sections of a template from independent files, then get_template_part() should be used instead.
    • **************************************************************************************
     
    On Apr 6, 2016, at 8:37 AM, Support SKT Themes <support@sktthemes.com> wrote:
    Hi Brooke,

    We did offer to install the theme to you. But the Godaddy info was twice wrong from your end.

    Would you like to try the Complete Pro theme from our end free of cost. This is the best theme done from our end till date and with complete documentation.

    Let us know.

    --
    Regards,
    Shri

     
    From: Brooke Lee <brookelee66@aol.com>
    Subject: Re: New Themes Launched
    Date: April 6, 2016 at 10:45:40 AM EDT
    To: "support@sktthemes.com" <support@sktthemes.com>

     

    Hello Shri,
     
    This is not about the $40 you owe me after selling me a very poorly built WP theme. It is way more than that to me and you are lucky that I have taken valuable time from my busy schedule to inform and teach you about a few things. I have thoroughly checked out your reputation and web presence on several forums, including WordPress, LinkedIn, Facebook, WooCommerce, OnlineBusiness Reef, DigitalPoint, and RipOffReport - just to name a few... and I am not going to do any further business with you at all after reading so many complaints like mine. Are you not concerned that your attitude and business practices are giving you a bad reputation online? I realize you are young from viewing your picture, and you are from a different culture than I am…but INTEGRITY IS INTEGRITY anywhere in the entire world. In case you do not understand what that word means or what I am talking about in the least, I will give you the definition: 
     
    in·teg·ri·ty
    inˈteɡrədē/
    noun
     
    1. 1. 
      the quality of being honest and having strong moral principles; moral uprightness.
      "he is known to be a man of integrity"
      synonyms: honesty, probity, rectitude, honor, good character, principle(s), ethics, morals, righteousness, morality, virtue, decency, fairness, scrupulousness, sincerity, truthfulness, trustworthiness
      "I never doubted his integrity"
       
       
      I am 50 years old, Shri. I am not some stupid American who will blindly throw money at a problem just because I can. I am not the average person you run across who will just fall into your trap like some blind sheep. I am awake and aware of what is going on in my life, my business and the world around me and I choose whom I associate with carefully because I learned the hard way how important it is to surround myself only with ethical, authentic people. I do the same when it comes to the people I meet from all over the world. I don’t have to shake their hand in person to know whom I am dealing with because they will make themselves and their principles known...as you have over the past years on the internet. I have known other men from India with your attitude of arrogance and superiority towards their customers - and they have all been technical assistants of some sort who forget they are NOT the center of the Universe and that they would not be making a living wage if it wasn’t for the customer they are treating with disrespect. What smart man would do that? I have also known men from India with INTEGRITY…one of my favorites was my college algebra professor and he was brilliant and kind and honest. 
       
      My point is not that you are from India, it is that I hope you will stop and think about how you are interacting with people in this world. You have the greatest opportunity to make a positive difference with people and to create and spread happiness and joy to others by treating them with dignity and respect and helping them fulfill their own dreams by building QUALITY websites. Instead, you seem to be stuck in small-minded and greedy thinking with little regard for how this affects your customers. This WILL DEFINITELY COME BACK TO BITE YOU. There is no doubt. YOU WILL REAP WHAT YOU SOW. I have seen it time and time again. Your business policy of never refunding people when they are unhappy has already cost you way more money than you realize. For example: My business partner and I literally know hundreds of creatives who often need web services for their endeavors…they trust and listen to us and take our advice - and even pass it on to all of the people they know. You have literally lost THOUSANDS and THOUSANDS of dollars just from my income channel because you: 
       
      1. Sold me a shabby product in the first place instead of designing a quality theme.
       
      2. Refused to refund me when it was unusable due to very poor design.
       
      3. Maintain the attitude that it is everyone else’s fault when you are confronted about your business practices, (you have done this numerous times online on different sites), and have barely concealed your attitude of entitlement with me in our communications. Here’s one more definition you may want to check out because I see this very clearly in your behavior:
       
      en·ti·tle·ment
      inˈtīdlmənt,enˈtīdlmənt/
      noun
       
      1. the fact of having a right to something.
        "full entitlement to fees and maintenance should be offered"
        synonyms: right, prerogative, claim; More
         
        • the amount to which a person has a right.
          "annual leave entitlement"
          synonyms: right, prerogative, claim; More
           
        • the belief that one is inherently deserving of privileges or special treatment.
          "no wonder your kids have a sense of entitlement"
           
           
           
           
           
          The part that is underlined above is how you are coming off to other business professionals of high caliber. That is not a good thing for you or the other people in your company. I’m sure they are depending on you to look out for their welfare as well as your own and you are doing them and their families a grave disservice by being an unethical businessman at this time. 
           
          Incidentally, the GoDaddy account was not wrong twice on my end…only once. I know this because not only do I remember it, I have every single email communication you and I exchanged. Besides, I should not have to give you access to sensitive client information to simply install a WP theme! The fact that you have to do this so often for your customers should be a red flag for you. As an experienced customer, it tells me that you and your designers are not producing quality work that can be easily downloaded. I would know since I had the same unhappy experience with your Coffee Pro theme - (now renamed Coffee Shop on your website) - which did not even HAVE an install file when I downloaded it! I had to add my own installation file just to upload that poorly made theme. 
           
          *** Okay, I know this is a lot to take in so I will stop here for now. The bottom line is that you owe me a $40 theme (and more since you have cost me so much time on my current project) since the Coffee Pro theme is unable and you refuse to give refunds like a normal professional business. Since you are offering the Complete Pro theme, I will accept your offer and at least check it out since I am not going to get my money back as I have requested. Please get that to me asap. ****
           
          As for you and your business, I hope you will put your ego aside and look at the valuable truth I am giving you as a gift. As an older person I have experienced many things and I have found it to be amazing the changes we can make in our own lives when we set our minds to it. I hope you will stop chasing the dollar in a greedy, unethical manner…and learn that if you do the next right thing for the right reason…you will possess more wealth, abundance and happiness than you will ever need. I hope you will try this. Keep me posted if you decide to change because I will be the first person to applaud your efforts! 
           
          Best Regards,
           
          Brooke Lee 
           
          *************************************************************************************************
          Sent April 6, 2016 1:49 PM
           
          Hi Brooke,

          Again i am sorry and yes i am just 30 and vulnerable and bound to make mistakes and thanks for sharing your valuable thoughts with me.

          I understand that with experience and age you gain a lot of wisdom and hopefully at your age i too acquire the same.

          As said attached please find the Complete Pro theme with this email.

          Also here is the link to the documentation: http://sktthemesdemo.net/documentation/complete-documentation/

          Again i apologize for any mistakes committed from my end.

          Please kindly remove all the negative comments you wrote about me and SKT Themes. 

          Hope the new Complete Pro theme works well for you and you remove all the negative comments you posted and may be turn them into positive.

          I value all your suggestions you explained to me in your email.

          --
          Regards,
          Shri
           
          *************************************************************************************************
           
          Sent April 7, 2016 1:44 AM
           
          Also kindly remove these posts as well: http://www.ripoffreport.com/r/SKTThemes/internet/SKTThemes-Shri-Krishna-at-SKTThemesnet-or-Sonal-Sinha-Another-website-is-shrikrishnate-1297986

          Kindly remove them completely.

          --
          Regards,
          Shri

          Support SKT Themes
          Kindly use support forum: sktthemes.net/forums for faster support {#HS:181947431-13245#} 
          On Thu, Apr 7, 2016 at 5:41 AM UTC, Support SKT Themes <support@sktthemes.com> wrote:
          Hi Brooke,

          Can you kindly edit the digital point forum post you have there to good or resolved or can you remove it completely please?

          Thanks.

          --
          Regards,
          Shri

          Support SKT Themes
          Kindly use support forum: sktthemes.net/forums for faster support

          *************************************************************************************************
          Hmmm....the moral of the story here may be to simply DO THE RIGHT THING IN THE FIRST PLACE and STOP BLAMING YOUR CUSTOMERS EVERY TIME YOU ARE AN IMMATURE, UNPROFESSIONAL WHO RECEIVES JUSTIFIABLE COMPLAINTS AND REFUSES TO GIVE REFUNDS FOR SHODDY WORK. Good luck with that.
           

Shri

Alabama,
India

Offered different theme which was accepted

#4REBUTTAL Owner of company

Thu, April 07, 2016

We offered Brooke Lee another theme which she accepted and is currently using as we understand and this topic has been resolved.

 

However after that she didn't comment back or emailed us back when we tried to ask her if she would like to remove the above complaint.

 

So basically you get the service and then you don't care about what happens to others because of your complaints.

I hope no other company gets clients like herself.

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