Skullcandy Headphones/ Earphones, Scott Sent Back Broken Heller sent broken earphone back as per lifetime guarantee. they said they received broken pair and gave me return auth #. did not send replacement pair and refuse to answer 6 emails Park City Utah
I sent back a broken pair of skullcandy earbuds to the company as per their lifetime guarantee. They emailed me a return merchandise authorization number. I sent them back and got confirmation of receipt of broken product. They claim that they sent replacement pair but no employee can obtain tracking number. After 6 or 7 emails to Scott Heller at the company, I have received no response.I guess I have been scammed.
Steve s
Baltimore, Maryland
U.S.A.
1 Updates & Rebuttals
Steve s
Baltimore,Maryland,
U.S.A.
update to sckullcandy
#2Author of original report
Wed, December 17, 2008
After 5weeks and no response to 6 emails they finally sent me a replacement pair of earbuds. Never told me that they were in transit. No tracking number # either. Poor communication, but, at least they sent them.