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  • Report:  #1446517

Complaint Review: Skylight

Skylight They are not reliable when I need them to be

  • Reported By:
    Anna — Saint marys Georgia United States
  • Submitted:
    Fri, June 08, 2018
  • Updated:
    Fri, June 08, 2018
  • Skylight
    Other
    United States
  • Phone:
  • Category:

My little brother lost my skylight pay card and I had to deactivate it. I called customer service and requested another one. And I got a temporary card from my employer. It took about ten days to get to me. And I called customer service to get it activated. The representative told me the card had been deactivated earlier on in may. It's June 7th now. And I just got it in the mail. They aren't supposed to send you deactivated pay cards.

I told the representative that I just got it today and that I never activated yet. He said that I deactivated it in may. Which could only mean they sent me the card I reported lost and had deactivated, and once that card is deactivated you can't use it again. So why send it back to me as a replacement . Then he put me on hold and I waited for a few minutes, then I just hung up. I was way to angry that I was sent a deactivated pay card.

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