Skyline Communication Verizon ripoff cell phone mobile pager west covina mall abused & mistreated dirty rip-off dogs victimized many consumers West Covina California
Skyline Communication West Covina Mall
(Aweful Manager: PATTY MENDEZ)
Be very careful with this company. Sold us 3 cell phones and changed the contract AFTER we signed. Agreed 1 year and gave us 2 year w/ a $35 charge to change it! Told us the phone was $45, after signed, charged $75!
Manager during shift agreed for a 3 day trial for us to try the phone and make sure it worked at my boyfriend's job. He works where most cell phones dont get reception. We brough it back within 30 min of purchase and their was a DIFFERENT manager who REFUSED to refund us the money. On the contract we signed says "REFUND w/ in 14 days of purchase on authorization of manager".
The manager changed as soon as we requested a refund. Instead of rationalizing with us w/ reasons why they refused, they yelled at us! We lost $200 dollars and stuck in a 2 year contract. Just be careful, they are very nice when selling, once they get your signature they do whatever they like with it signing you away to many hidden fees that are not shown because they are in "the manual".
Also, will charge you $1400 to cancel service and refund! Yes, its ridiculous and I dont want anyone else to be subjected to such POOR CUSTOMER SERVICE, especially by their manager Patty.
Brian
Brian
West Covina, California
1 Updates & Rebuttals
PATTY MENDOZA
WEST COVINA,California,
U.S.A.
CUSTOMERS WILL DO ANYTHING TO BE RIGHT!!!! EVEN LIE THEMSELVES TO MAKE THEM SELVES FEEL BETTER
#2UPDATE Employee
Mon, January 27, 2003
IN A SITUATION TO WHERE A CUSTOMER WOULD LIE TO ANY SALES REPRESENTATIVE, IT CREATES A PROBLEM DUE TO THE FACT THAT THEY DONT READ THE LEGAL FINE PRINT ON THE CONTRACT OR RECEPT YET THEY WOULD RATHER JUST SIGN ANYTHING THEY COULD GET THEIR HANDS ON OR TOWARDS ANYONE THAT WOULD OFFER THEM A GOOD DEAL.
A GOOD DEAL IS WHEN YOU PAY FULL OR ORIGIONAL VALUE OF THE PHONE AND NOT JUST A PORTION. STOP ASKING ANY SALES REPRESENTATIVE FOR A DEAL YOU WANT A DEAL ILL GIVE YOU A DEAL CHARGE YOUR a*s MORE BECAUSE YOU DECIDE YOU WANT THE SALES REP TO CUT YOU A DEAL. PAY THE ORIGIONAL VALUE THAT IS MARKED THAT WAY CONFUSION WONT OCCUR WHEN THE CONTRACT IS SIGNED.
YOU RETURN YOU PAY THE STOCKING AND IF YOU PAIED THE FULL PRICE OF THE PHONE WE WILL GIVE YOU THE RIGHTFULLY OWNED AMOUNT BACK TO YOU. A DEAL THAT IS CUT THEIR IS NO RETURNS ALL SALES ARE FINAL YOU GO HOME AND ENJOY YOUR DAY BEACUSE YOU GOT A DEAL.
AND THE PHRASE "THE CUSTOMER IS ALWAYS RIGHT" IS NOT ALWAYS TRUE!!!! DO TO THE FACT IF YOU COME UP TO THE KIOSK AND THROW THE PHONES AT ME TALKING SH.. IM NOT GOING TO WANT TO HELP YOU FIRST OF ALL YOU SHOULD CONTROL YOURSELF THEM COME TALK TO ME!!! CUSTOMERS NOW A DAY WANT TO MAKE THEIR POLICYS IF THEY DON'T LIKE IT THEY WILL BIT..UNTILL THEY GET WHAT THEY WANT AND THATS NOT RIGHT WHEN YOU OWN THE COMPANY THEN MAKE YOUR OWN RULES UNTILL THEN @@@###%^%&^**