Complaint Review: Skype Limited

HERE is a comprehensive list of contact info for Skype users.

To address a complaint, write to: (en_)

en_support@skype.net

You must provide:

*your account number

*invoice number, if applicable (always print and save a copy) with transaction date

*your IP number for them to identify you as a user - how to get that? Go to:

http://www.whatismyip.com/

*Skype will assign you a tracking number for your issue - always include that in your inquiries along with the above information just as you would your bank

Name of Company: Skype Limited, Skype Communications S.a.r.l.

Address: 22/24 Boulevard Royal, L2449, Luxembourg

*To track orders, go to:

https://secure.skype.com/store/myaccount/orders.html

*To cancel an order, go to:

https://secure.skype.com/account/call_phones/settings and on the Subscription settings page, click Cancel (this is for computer to landline/mobile users)

I received a follow-up survey from Skype after they addressed my issues. Always keep copies of any transactions. Use simple English when emailing them, as English may not be their first language.

Hope this helps all of you. I think many issues arise due to miscommunications or lack of knowing where to find support.

Regards,

Skype user