Complaint Review: SKYPE Microsoft

SCAM EXPLAINED

Here is how the scam works:

1- When we (scammed people) subscribed for Unlimited Europe with a Monthly recurrent payments, skype had the obligation to notify us whenever there is a change in the price of the service: microsoft.com/en-us/servicesagreement/

Check PAYMENT TERMS section K:
"

• k. Price Changes. We may change the price of the Services at any time and if you have a recurring purchase, we will notify you by email at least 15 days before the price change. If you do not agree to the price change, you must cancel and stop using the Services before the price change takes effect. If there is a fixed term and price for your Service offer, that price will remain in force for the fixed term."

The price for Unlimited Europe with only 7 destinations mobile and landline is £30.59.  Obviously, competitors had better prices and thus Skype had to reduce that price to £16 and increase destinations to 25 (landlines and mobiles).  However, some Scam Genius in Microsoft found an opportunity there:  "why notify subscribers?", he thought, "let us just create a new service and call it EUROPE UNLIMITED instead of UNLIMITED EUROPE...", this way, loyal subscribers (who stupidly trusted skype) on recurrent monthly payments will keep paying £30.59 while they still can attract new joiners to the EUROPE UNLIMITED for £16, and apparently, that would not be considered a violation of the terms...  I am not sure whoever like me was a victim of that obvious scam can take a legal action, probably the all-knowing tough lawyers generously paid by Microsoft have thought it through before execution, I will check with a lawyer...Nevertheless, are we aware people how we get scammed daily by greedy unethical dollar hungry filth who hide behind status, large desks and suits?  Enjoy the new millennium, also scam is globalised now... what a shame...

Check my coversation with customer support:  community.skype.com/t5/Rates-Subscriptions-Ways-to-Pay/Unlimited-Europe-Prices-Dropped-while-I-am-still-paying-same-old/td-p/4465196