Complaint Review: SKYPE

I have been victimized by Skype. On Sunday August 8,2010 i noticed three withdrawls from my checking account from skype.

All charges where within a 3 hour period. One charge was for $25.00 USD, One for 33.22 euros, and one for 39.97 GBP.

I immediately logged into my Skype account and tried to cancel Skype. There is no way to cancel accounts with out emailing Skype.

I emailed Skype and explained the problem and requested they cancel any skype accounts in my name and refund the three fraudulent charges. They will not refund the charges as they claim it is my fault. I have emailed skype four times and they refuse to refund my money. Now I am also working with my bank to get charges reversed and have canceled the credit card that Skype has on  file.

Beware of this company It appears that i am not the only person to be victimized by Skype. I am pasting my last email response from skype with their refusal to refund my money for the fourth time.

Thank you for contacting Skype Customer Service.We are sorry to hear that you have difficulties with your Skype Account.
 It seems that a third party might have gained access to your account. Your email address might also have been changed; therefore we have reset it to the one you used when you first registered with Skype. To ensure that you are the only one who can access your account, we advise you to change your password as soon as possible.
 
You can reset your account password by visiting this page:
 
https://secure.skype.com/account/password-reset-request
 
Once you have changed your password and managed to access your account, please contact us again by replying to this email, including in your email all previous correspondence with us that's relevant to your case and we will unblock your account. Please also remember to include your Skype username.
 
Unfortunately, Skype is unable to refund any money that may have been lost because of this incident. We urge you to check that your PCs security systems are running properly and that they are up to date. In order to prohibit these incidents, Skype strongly advises you to regularly update your PC's security software (e.g. firewall, antivirus etc.) as it is possible that a Trojan/Key logger type of program could be installed on your computer which sends collected info from your computer to a third party who uses this information abusively.
 
Also be aware of different 'phishing' sites, or Skype chat messages from strangers that contain links or require you to reveal personal information (passwords, credit card numbers etc.) If you use Skype on a public computer, then don't forget to sign out of your Skype account when you have finished using it.
 
For more information on staying secure please visit:
 
http://www.skype.com/security
 We look forward to your response, so we can assist you further.
We are sorry for any inconvinience.
 Kind regards,

Annamaria

Skype Customer Support