Skype stole my money Internet
Skype is a ripoff!!! I signed up for a Skype account and made a deposit to cover potential charges. I got an Ipad and an Iphone and all of the people I wanted to call on Skype also had Ipads and/or Iphones. That made my Skype account unnecessary. I just let the money stay on the account as I thought maybe I would be able to use the service in the future. I have not been able to use it. I started to receive emails from Skype that said if I did not at least make one phone call they would cancel my accont. I did not pay any attention to it. I got the same email a few weeks later. Knowing I would likely never use this service that I had paid for I contacted Skype by email( they DO NOT have any telephone contact whatsoever--not even Skype contact is available) and told them I would just like to cancel my account and get a refund of the small amount of money that was left in my account. I was informed that not only could I not cancel my account, they do not offer any refunds whatsoever. I complained that they cannot threaten to close my account AND thereby confiscate my small balance but refuse to close my account and give me a refund. People this is all over $14.86.
FINALLY, they agreed to refund $10 to me and put it back on the card it was charged on. I informed them that my father and I were on all of my credit cards together and that he had died one year ago so they would need to put the small refund back to my debit card. They said NO and that they would send it back to the account I used when I made the charge and I should take it up with them. So now they are trying to credit a non existent account, the money will go back to them and they will do what they intended to do all along. Confiscate my money. This is a company with the worst customer service I have ever seen and they absolutely refuse to communicate by phone--or Skype. Just be aware that if you make a deposit on Skype you are giving up any money that you deposit there forever. Whether you use the service or not.
2 Updates & Rebuttals
Cliff j
Venice,Florida,
You are misinformed
#3Author of original report
Fri, November 08, 2013
When Skype was informed that my father had died and the accounts were cancelled they never asked for any proof. As the Executor of the Estate and his son I am entitled to recoup any outstanding money due to the Estate. If Skype has issues with my father's passing they could ask for proof. I have death certificates but YOU, an uninterested third party, has interjected on behalf of Skype and you do not have enough information to make your "assumptions". Skype cannot issue a refund to a closed account. I have supplied alternate information to other entities that wanted to refund money to a closed account and there has been no issue whatsoever.
There are ways to accomodate people if you have great customer service. If you are like Skype and have the worst customer service on this planet then you will not even make an effort to accomodate a reasonable request. The amount of the refund they are trying to reverse is only $!0 you moron. The Skype account is in my name and the money should go to me nevertheless. I paid it and I was also legally on the card that was used. In the future you should mind your own business if you do not have an interest in the matter reported. You are just an uninformed busy body that like to stick your nose where it does not belong.
MochaG
Springfield,OK and not OK
#3Consumer Comment
Fri, November 08, 2013
I agree about half of your report that they should refund some of the money you put in. It should not be all of the money because there is a maintenance cost tagged to any sitting money. Those who put the money in do NOT know about this concept because they think that it is just a number. They should be reminded that a number cannot stay as a number if there is no hardware/people to deal with it first and/or keeps an eye on.
Then the part I disagree with your report is that they need to refund the money back into a DIFFERENT account from the original. Regardless the existence of the account, it is not their problem. If the original account is closed due to any circumstance, the owner/co-owner of the account should prepare for any business that comes after the closing.
If they want to refund the money back to your father account, then it is your problem to deal with the bank about this incoming money. If you want to persue this issue with Skype in court (regardless individual or class action), you are very likely to lose because your different account is NOT included in the contract you have with them. In other words, how do they differentiate between your situation and a fake situation where a son lies to them that their father had died but actually the father kicked him out of the house?