Complaint Review: SkyWest Airlines

I worked on the ramp at SkyWest for nearly three years ... I loved my job and the people I worked with.  I had many friends and every one of my reviews was top notch.  I was injured in a car accident and had severe shoulder pain and could no longer do my job, lifting heavy luggage, etc., so I asked for a transfer to Customer Service.  Worst decision I ever made!  I received medicore training from a CS Trainer (KH) that hated her job and hated most of the people she worked with, and she didn't mind telling me that.  She taught me as little as possible and then when I made a mistake, she literally screamed at me and humiliated me in front of passengers and other employees.  I complained to the CS Manager, who placed me with another trainer, who happened to be one of KH's good friends, and after that I became a target for KH's and her friends' bullying.  They talked behind my back, made snide remarks to me when I walked by, and basically made work a living hell and very stressful.  KH did not want me to be a part of her CS team  and she made sure I wouldn't become a CS Agent.  At the end of my training period, I was "black balled" for complaining about my lack of training, and she and her other CS trainer friends gave me poor reviews.  I was told I had to go to more training and if I didn't improve I would be let go.  When no one would listen to my side of the story, I ended up resigning. 

I wrote a letter to the president of the company and also to the director of human resources at headquarters in St. George, UT and never even got the courtesy of a response from either of them.  I moved on -- went to become a CS Agent at another airline and I love it!  Interesting to read that this has happened to someone else on this site and also that someone from HQ agrees!