Sleek MedSpa Scarred for life by a procedure Braintree , Massachusetts
I had a procedure done here several years ago. I am scarred for life. I gave them a year to try and fix the mess they made of my legs with other treatments, but I still have three large scars. I was told by a qualified doctor that the scars would never be healed but could be made to look better. It was going to cost between $1800 and $3400, plus I had to pay $150 for the consultation. The people at Sleek ignored me after repeated emails, letters and phone calls for over a year. Then I got the name of Wayne Williams, I thought he would be better but alas no. They offered my $1500 to cover the costs of my treatments, and refused to refund my money for other (different) unused treatments. After I refused that offer they offered me $800 and more aggressive treatments with them. I guess if I am going for the hacked up leg look I should accept!!!!!!
STAY AWAY FROM THIS PLACE!!!!
2 Updates & Rebuttals
Alexandra Morgan
Boca Raton,Florida,
United States of America
Customer Service Issue
#3UPDATE Employee
Wed, May 02, 2012
Hello,
I wanted to follow up from my last rebuttal requesting contact information. We apologize for the unfortunate experience that you had at our facility on your last visit. This is a very rare occurrence and we here at SLEEK strive on making sure that all of our patients are satisfied. We have been in business for over 13 years and have treated over 150,000 very satisfied patients. Patient safety and satisfaction is our #1 priority. I have some questions for you: 1) did you inform the General Manager at the facility about your concerns and the bad experience you had with us on your last visit? 2) Was there a report filed by the GM and submitted to our corporate office regarding your concerns? 3) After communicating with the GM what resolution came about regarding your issues? 4) Did our corporate office reach out to you and updated you on a resolution for your complaint?
We greatly appreciate your responses to these questions.
This will help with getting this situation resolved for you in a timely manner. You are a valued client at SLEEK and thank you for your patience in this matter. I encourage you to reach out to me directly with your contact information so I can look into your file. Thank you for choosing SLEEK and I will look forward to your response.
Alexandra Morgan
Boca Raton,Florida,
United States of America
Sleek - Requesting contact info
#3UPDATE Employee
Tue, April 24, 2012
I am interested in your contact information so that I can look into this issue. We are under new management are are taking huge strides to make our patients happy. Please call Sleek directly to provide us with your first and last name, phone number and email address.
At Sleek Surgical & MedSpa we care deeply about the patients experience and are upset to hear this. We can still offer you the $1,500 to cover the cost of the treatments, but I would like to learn more about this issue.
Again, please call 561-988-4098 so that we can help you with your needs.