Sleep Number WON'T DELIVER OUR BED Columbus Georgia
My husand and I purchased a bed on 9/19/22 for $2723.26 at the Sleep Number store in Columbus GA. This was a huge investment for us, and we were very excited to receive our new bed. We anxiously counted the days until 11/2, it was a long wait but worth it to finally have a good bed.
On the date of our scheduled delivery, my husband received a phone call from one of the delivery technicians. He stated he was not allowed to enter Fort Benning (we live on an Army installation and were told this was not a problem). The truck and the other technician were allowed to enter, just not this specific person. Considering the only reason someone would not be allowed to enter would be due to an active arrest warrant or history of serious felony, this was extremely concerning to us and I sincerely hope this gentleman has been fired because someone like that should not be entering unknowing people's homes!
We called the store and customer service lines, eventually got connected to the supervisor of delivery services, and after a great deal of fighting, our delivery was rescheduled for a few days later, on 11/5/22 (today). It took a lot of fighting on my husband's end because initially they told us they would have to reschedule us and the next opening they had was months away.
Well today is 11/5, the new delivery date and today the delivery technician has been keeping in touch with my husband all day, told him they were on their way, then told him they were about 30 min away, etc. Then suddenly he received another call, this time the delivery technician told him they didn't check to see if our order was on the truck before they left and they don't have our bed. It is still in Atlanta, 2 HOURS AWAY and that we will not be receiving our bed again today.
This is infuriating and completely unacceptable. My husband and I have extremely busy and important jobs and twice now we have had to rearrange our work schedules and leave work to receive shipments that never arrived. They have no solution for us and no one is trying to help.