Sleepgram Pillows Their return police ON THEIR WEBSITE says their policy lasts 100 Days. Called for a RMA number and they only have a 60 day return policy. Van Nuys California
Called about 6 weeks ago and said I wanted to return the pillows they were not as advertised. She gave me the RMA number and said since they had a 100 day return policy try them for a little longer.
Called today because I misplaced the return information the girl looked it up and said couldnt return them because it was over 60 days. I told her I was told there was a 100 day trial period in the ad. she checked with someone and said no.
I was still on the site and I went to home, Return Policy , and second paragraph says 100 nights, the return process is easy. I called back spoke to the supervisor she said 60 days. I read the return policy to her she put me on hold for a while came back and saie nope 60 days. Told her I wanted to speak to her boss she told me this call was going no further. Told her I would call the better business bureau and my states Atty General and she hung up in me.
I have a copy of the policy which I printed I can fax to you or scan and email.
1 Updates & Rebuttals
Sleepgram
California,United States
Sleepgram's response
#2REBUTTAL Owner of company
Thu, October 04, 2018
Hello,
We've ready through your issue and want to start with an apology. We are truly sorry that your mission to find better sleep ended in disaster and we could have prevented it. Our customer service representatives have been retrained several times since our infancy, we've hammered out our return policy (you are 100% correct it is 100 days) and we think we are worthy of customers like yourself.
I believe that your issue was an unfortunate symptoms of growing points - we wanted to provide the best possible experience to customers and switched our return policy in early 2018 to 100 days and it is very frustrating to hear that our representatives were not only so far off the mark, but also very stubborn about it. You must have felt very frustrated leaving that phone call. HOWEVER we are confident that problems like this are a thing of the unfortunate past.
We understand if you aren't ready to give us a second chance, although we would strongly recommend our adjustable pillows, amazing comforter, and other new products, but we still need to make this right. Is there anything we can do to help?