Complaint Review: Sleepgram

    I ordered 4 Steepgram pillows ($160.49) on August 25th, 2017 via Internet Site.  My credit card was debited on August 26, 2017.  I did not receive the pillows.  I called their Customer Service on September 4th, 2017 to inquire the status.   

    I was first told the pillows were back ordered but they could not give a ship date.  I then said to cancel the order.  When the rep heard I wanted to cancel the order she kept giving me a non-ending sales pitch.  I kept saying over and over again to cancel the order.  She kept talking over me & would not listen to my request.   I wanted to cancel before shipment.  She said they would ship and for me to try the pillows and if I wanted to return I could.    I told her AGAIN to cancel the order.  I told her if they were shipped I would have to pay for shipping to return.   STILL she would not listen. She then asked me WHY I wanted to cancel the order. I told her due to unindented medical costs, from a cancer diagonises, I was unable to have the funds.  She continued pushing the sales pitch.  I was so frustated I asked her when they would ship.  She said they have shipped.  I REPEATED over and over,  since they have shipped when will I receive the pillows.  She said they are in process and have been sent to fullfilment.  I said you told me they were shipped.   She kept saying over and over that the pillows were shipped and could not give me a date of shipment or when I would receive them. I kept pressing to no avail.  I asked her for her badge number and she hung up on me.  The phone call last 25 minutes. I called back today, September 5th, 2017. Again I got the run around.  I was told the pillows had shipped?  I asked when I would receive and got the same nasty attitude. She did not know when I would receive them and told me if I wanted to know call UPS; they were customer service NOT SHIPPING. I have never been treated SO HATEFULLY.  I thougt I was the customer.  NOT WITH THIS COMPANY.  So, here I sit waiting for pillows only to return and not knowing when I will receive and still mounting interest on my credit card.  UNBELIVABLE......