Sleepy Bear Cabins - Gatlinburg, Pigeon Forge Cabin Rentals Rip Off, Extremely Rude, Foul, Unbusiness-like, Attempted thievery Severville, Pigeon Forge, Gatlinburg Gatlinburg - Pigeon Forge - Sevierville Tennessee
We booked a 3 bedroom cabin online to share with another couple and two children during spring break with Sleepy Bear Cabins. It was required that we pay for 1/2 of the cabin charges up front, which I paid online, using my debit card. Upon receiving email confirmation that payment had been received and the reservation had been made, I realized they had booked us for a 1 bedroom cabin. I then called Sleepy Bear Cabins to explain that this wasn't the cabin we wanted and perhaps there was a computer glitch or something that caused it, but we still needed the 3-bedroom cabin and wanted to change the reservation to what we had requested from the onset.
I was told by a young girl over the phone there would be a price increase. I explained that I understood, however, I needed to know the price of the cabin to share with the other couple we are sharing with to be certain it will fit within our vacation budget. This young girl was unsure of the price difference and because she was confused it was becoming a very lengthy conversation during working hours, so I suggested she call me back as soon as they figured out the amount. They never returned my call.
That evening I called again a manager took over the call. After explaining once again what had happened, she shouted, "You ain't getting your money back!" I said, "Whoa! I don't necessarily WANT the money back, I NEED to know the price difference and switch from this 1 bedroom cabin to the 3 bedroom cabin I requested in the first place." She then shouted at me again, insisting that I had booked a 1 bedroom cabin and I wasn't getting my money refunded - talking over everything I was trying to explain and hung up the phone on me. I called again.... when the young girl answered the phone I said I need to speak with the manager again and I heard the manager in the background shouting, "HANG UP THAT PHONE!" ....to which she did. I called a third time. By this time I was angry. When the young girl answered the phone she didn't bother to answer with "Hello", instead she said, "If you ever call here again we are calling the police and when you come here to get your cabin, bring a lawyer - you're going to need it cause we have one of our own." then hung up once again.
Needless to say, by now I was furious! I called my husband who suggested we call Visa to stop the payment from going through, but it was too late. They had been paid for that reservation the day before this occurred. While I was calling Visa, someone from Sleepy Bear Cabins called my husband and said, "Your reservation has been cancelled!" Then hung up on him, leaving him unclear if we had been refunded the money we paid for the deposit or not.
I tried calling again and they would not answer the phone. My husband finally was able to get through the following day and they said they credited our charge card. By the following week, it showed in our bank account as a credit.
I must say that I have visited the Smoky Mountains several times. Every visit has been nothing short of spectacular and the people there are incredibly friendly, courteous and have exhibited overwhelming hospitality. I was very disheartened with the way we were treated by Sleepy Bear Cabins and I assure you that we will NEVER do business with them again! I would recommend everyone else think twice before doing business with them either.
Ladeana
BLoomington, Indiana
U.S.A.
8 Updates & Rebuttals
Crystal
Burnsville,North Carolina,
U.S.A.
Possible Solution
#9Consumer Suggestion
Fri, May 05, 2006
Thank you for your report on these cabins. I had just pulled up their site and was getting ready to book, but thought I should check here first. I'm really glad I did.
Any time someone makes unauthorized charges on your bank account, go to your bank immediately. Whether it is on your debit/credit card or directly by your account number, have the bank fill out a Federal Regulation Form or an ACH form. The bank will then credit your account for the unauthorized charges while you attempt to get your money back from whoever took it. (I found this out this week when I was hit by a fraudulent company!)
Crystal
Burnsville,North Carolina,
U.S.A.
Possible Solution
#9Consumer Suggestion
Fri, May 05, 2006
Thank you for your report on these cabins. I had just pulled up their site and was getting ready to book, but thought I should check here first. I'm really glad I did.
Any time someone makes unauthorized charges on your bank account, go to your bank immediately. Whether it is on your debit/credit card or directly by your account number, have the bank fill out a Federal Regulation Form or an ACH form. The bank will then credit your account for the unauthorized charges while you attempt to get your money back from whoever took it. (I found this out this week when I was hit by a fraudulent company!)
Crystal
Burnsville,North Carolina,
U.S.A.
Possible Solution
#9Consumer Suggestion
Fri, May 05, 2006
Thank you for your report on these cabins. I had just pulled up their site and was getting ready to book, but thought I should check here first. I'm really glad I did.
Any time someone makes unauthorized charges on your bank account, go to your bank immediately. Whether it is on your debit/credit card or directly by your account number, have the bank fill out a Federal Regulation Form or an ACH form. The bank will then credit your account for the unauthorized charges while you attempt to get your money back from whoever took it. (I found this out this week when I was hit by a fraudulent company!)
Crystal
Burnsville,North Carolina,
U.S.A.
Possible Solution
#9Consumer Suggestion
Fri, May 05, 2006
Thank you for your report on these cabins. I had just pulled up their site and was getting ready to book, but thought I should check here first. I'm really glad I did.
Any time someone makes unauthorized charges on your bank account, go to your bank immediately. Whether it is on your debit/credit card or directly by your account number, have the bank fill out a Federal Regulation Form or an ACH form. The bank will then credit your account for the unauthorized charges while you attempt to get your money back from whoever took it. (I found this out this week when I was hit by a fraudulent company!)
Joe
Rochester,New York,
U.S.A.
Call a lawyer
#9Consumer Suggestion
Sat, March 05, 2005
I'm quite stunned and angered by your last post, which states that Sleepy Bear Cabins placed a charge on your credit card without your permission. Regardless of the previous problems, this was an illegal action by them. They simply cannot apply charges to your credit card without your consent.
Have you contacted a lawyer? If you can't afford one, find one that will give you a free consultation over the phone. Check your phone book's yellow pages.
Can you take them to small claims court?
L.
BLoomington,Indiana,
U.S.A.
AMAZI NG! Sleepy Bear Cabins has CHARGED my debit card AGAIN yesterday without authorization
#9Author of original report
Sat, March 05, 2005
This morning I go online to balance my checking account and Sleepy Bear Cabins has CHARGED my debit card AGAIN yesterday without authorization!!
L.
BLoomington,Indiana,
U.S.A.
I should have known.....
#9Author of original report
Fri, March 04, 2005
We usually stay in Townsend...we opted for Gatlinburg this time since we are taking kids so they will have more to do. Next time, I'll stick with Townsend.
I appreciate your response.
Aaron
Townsend,Tennessee,
U.S.A.
Sleepy Bear is owned by Floridians!
#9Consumer Suggestion
Thu, March 03, 2005
I just wanted to let you know that the rental company you spoke of is owned by people who don't actually live here and yes they are criminals! We do our best here to treat Floridians with the disrespect they deserve.