Sleepy's Another bad experience with buying a mattress esp King Koil Norwalk Connecticut
Similar to others I bought a mattress and requested an inspection several times. At first, the box spring was creeking which they replaced with another that did the same thing in a month or two. Then refused to replace the second bad box spring -- just ignored me -- even after it was reported by the inspector. Then the mattress started to sag prematurely. The inspection routine is a 5 minute visit with photos but has not yielded any satisfactory results. I am considering small claims court to address this.
An investment in bedding is significant. I would avoid King Coil and the mattress type that you don't flip...I think this feature gives you less options if there is a problem. It also saves the mattress manufacturer materials cost.
Dave l
Darien, Connecticut
U.S.A.
1 Updates & Rebuttals
Deana
Bethpage,New York,
U.S.A.
here to assist
#2UPDATE Employee
Wed, July 02, 2008
Good afternoon, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC. It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at customerrelations@sleepys.com and provide your account information so we may further address your situation.
We look forward to hearing from you, so we may expedite resolution to your situation.
Regards,
Melissa
Sleepy's LLC