Complaint Review: Sleepy's

 I purchased a Stearns & Foster King size mattress from Sleepy's in Massa chusetts in August of 2010.   The mattress started to fail in November of 2010.  I called Sleepy's customer service in New york and they sent a home inspector to my house.  Within 2 weeks I received a phone call from a customer rep telling me that the mattress did not qualify under the warranty.  I did call Sleepy's back the following March with the same complaint.  The same home inspector came to my house and after taking pictures and measurements stated to me that I had a serious problem with the mattress and that I had a valid claim.  Two weeks later I received a cal from a customer rep that disputed my warranty claim.  I called Sleepy's again approximately 4 months ago (2014) and requested an independant inspector this time.  Same end result. I complained to several different people at Sleepy's in New York. I was promised the pictures and the reports were to be mailed to me.  I am still waiting.  The beginning of August 2014 I again called Sleepy's and asked what the last report said.  The mattress was at 1 1/2 inches.  It is supposed to be at 1 3/4 for the warranty to kick in.. I was completely irate at the fact that they will not warranty my mattress over an 1/8 of an inch. I was told that i would be sent a home inspection kit,and that  would receive copies of the three reports and the pictures.  That was August 12,2014.  I am still waiting.  I am extremely disgusted with how Sleepy's has treated me. I am sending a copy of this email to the Attorney General in both New York and Massachusetts if this matter is not resolved.  I have asked repeatedly for a refund and have continued to get the runaround.

Kat  Swansea Ma