Complaint Review: Sleepy's

I first called Sleepy's on May 5, 2015, about problems with a mattress from Sleepy's that is  under warranty.  

I got a case #  and a service ticket number, and was told that I would receive a packet in the mail foe self-inspection of the mattress.  The packet never came.  When I called again, I was given a second number to call, and was told that I would get expedited service.  Still, no packet.  

I have posted 3 times on Sleepy's  Facebook page;  still no service. The mattress cost around $2,000.