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  • Report:  #1103918

Complaint Review: Sleepy's- Springfield PA

Sleepy's- Springfield Pennsylvania Horrible Horrible Horrible Springfield Pennsylvania

  • Reported By:
    Tottally Pissed Off — Pennsylvania
  • Submitted:
    Tue, December 03, 2013
  • Updated:
    Fri, January 31, 2014
  • Sleepy's- Springfield PA
    400 S State Rd
    Springfield, Pennsylvania
    USA
  • Phone:
    610-544-1514
  • Category:

 I purchased 2 mattress sets and a bed frame with headboard from Sleepy's. they attempted to deliver me damaged merchandise 3..yes 3 times. The 1st time the box and the headboard was ripped.. the 2nd time the wood inside the headboard was broken and a leg of the frame was missing. the last time the leather on the headboard was scratched as well as the wood on the legs of the bed. I gave them 3 tries and now they are taking their good old time refunding me my money! I've called all the #s they've given me and no one is answering. If I don't hear from them soon I will be contacting my lawyer!

1 Updates & Rebuttals


Cathy Sable

Hicksville,
New York,

We are Here to Assist

#2UPDATE Employee

Fri, January 31, 2014

First let us apologize that you received numerous deliveres of damaged merchandise, this is not normal businses practice.  I want to further discuss what transpired and ensure that if a refund was requested that you have since received.  Please email csable@mattress.com and provide your sales order number.  We look forward to addressing this with you and reaching an amicable resolution.

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