Sleepy's they won't stand behind the mattress warranty wich is 20 years and bed is only 5 years old Commack New York
Please be aware of the dishonest and crummy support they give.... Sleepy's headqauters sent someone out to inspect my bed they where prompt comming there first time after 2 weeks i got a call back and the report on my bed said that mattress did not have enough sag yet..meanwhile i have to sleep on the floor...they said they thought the problem was in my box spring and if i paid the shipping they will send it right out wich they did. i was told after giving it a few days sleeping on it and if i was not satisfied to call back sleepy's at a certain extension # and they will make arrangements to come look at bed again......
Wel thats a Joke nobody will answer my call's or messages i left on there voicemail. i went to store and supervisor said he would be intouch and he hasn't been. Well as of now i guess i will have to put the box spring in Dispute on my credit card because of there lack of actions my service and warranty hasn't been corrected
Ron
centerport, New York
U.S.A.
1 Updates & Rebuttals
Deana
Bethpage,New York,
U.S.A.
here to assist
#2UPDATE EX-employee responds
Fri, April 04, 2008
Good morning, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at customerrelations@sleepys.com and provide your account information so we may further address your situation.
We look forward to hearing from you, so we may expedite resolution to your situation.
Regards,
Melissa
Sleepy's LLC