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  • Report:  #551168

Complaint Review: Sleepys Mattress Company

Sleepys Mattress Company has delivered 5 defective mattresses since 08/08 and will not refund or upgrade and is chargeing 100.00 for delivery of replacment! linden, New Jersey

  • Reported By:
    laura — clark New Jersey United States of America
  • Submitted:
    Fri, January 08, 2010
  • Updated:
    Thu, January 21, 2010
  • Sleepys Mattress Company
    edgar road l
    linden, New Jersey
    United States of America
  • Phone:
    800-sleepys
  • Category:

i purchased a mattress from sleepys in aug 08.  by sept 08 it was "rippled" on top.  they sent an inspector who agreed it was defective.  they told me i had to pay a 100.00 deliv fee for the replacement.  i argued with them so the "waived" it.  after 1-2 months the same thing happened.  had another inspection with the same results again i was told i was responsible for deliv fee.  i screamed until the agreed to shut me up.  then again the same thing, another inspection another defective mattress...i was told to contact simmons which i did.  they said they would call the sleepys rep..no respnse...got another replacement...surprise...it happened again...another inspection...another  mattress...now its jan.2010 and i have yet another defective mattress and sleepys still will not compensate me via and upgrade at their expense and or a refund and  again i am expected to pay 100.00/delv for a replacement of a mattress that is defective for the 5th time..and their cust serv reps are rude and obnoxious..i've been screamed at,  called a b tch and hung up on.  when i  asked for a coporprate number i was laurtold there wasnt one...i found it on line myself.  at this point i am contacting the bbb and all my local news channels...ie"help  me howard".."shame on you"..etc..shame  on you sleepys!!!  professionals u r not!!!

1 Updates & Rebuttals


Cathy Sable

Hicksville,
New York,
USA

Here to Assist

#2UPDATE Employee

Mon, January 11, 2010

Hello Laura, my name is Cathy from Sleepys Customer Service Department. Sleepys strives for 100% complete customer satisfaction and appreciates when a consumer takes the time to inform us of how we might improve our organization and better serve our valued customers. We want to maintain your trust and loyalty; therefore, please contact me directly at csable@sleepys.com and reference the customer code on your purchase invoice, so I may provide you with some assistance.

Sincerely,

Cathy Sable Sleepys, LLC

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