Sleepys Mattress Professionals would not replace or repair a defective mattress that was only 7 months old Trexlertown Pennsylvania
Mattress was bought in december of 2007,reported a defect on one side of mattress-sagging and rolling out of bed.
Called the company informing them of the problem. They sent a person to the
to the house to inspect the mattress , the method of rolling a bar across the mattress to check for leveliness. Also took pictures.
A representive called and informed us that there was nothing wrong with mattress.The statement was made that it was a comfort thing!
There offer was to purchase another mattresss set compatable to what we already have. The cost was quoted at $899.00 for this purchase.
We were then informed we had to return our set,which cost us $2950.00.
The cost of $899.00 was over and above the cost of our mattress set.
What a rip off!
Homer
Alburtis, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Deana
Bethpage,New York,
U.S.A.
here to assist
#2UPDATE Employee
Wed, July 02, 2008
Good afternoon, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC. It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at customerrelations@sleepys.com and provide your account information so we may further address your situation.
We look forward to hearing from you, so we may expedite resolution to your situation.
Regards,
Melissa
Sleepy's LLC