Complaint Review: Sleepys - Sleepy's Mattress Professionals

I ventured into Sleepy's with the hopes and expectations of buying a comfortable new mattress. Three weeks later, and I am still suffering...

On December 24, I walked into Sleepy's on Boston Rd. I was greeted by John Palmer, who seemed friendly enough. As a first time mattress buyer, I really had no idea what to expect. Mistake number one, never tell how much you are willing to spend. I guess thats why i am in this predicament now.

I purchased a queen size Pillowtop mattress and Boxspring, by some name brand that i can not identify, for the price of 722.50. The mattress was very comfortable, but I couldn't understand why it was so expensive. I went home and discussed it with my parents, and they could not believe that I payed that much. So, on the 26th, I canceled the order. I went in the store and spoke with an inpatient salesman, who quickly dismissed me telling me I was all set. He gave me a receipt that said my order had been canceled, telling me that my money should be back in my account by that following Monday.

On Monday, i checked my account. Nothing was there. Tuesday, I checked my account. Nothing was there. On Wednesday, I checked my account, saw no refund, and decided to call the customer service hotline. I was then informed that there was no cancelation of my order, they were just waiting for a delivery date. Very frustrated and angry, I ccanceled my order. They informed me that my money should be in my account, on the latest,Tuesday afternoon.

The following Tuesday, to no surprise, the money was not in my account. I called again, and was told by a rude customer service rep by the name of Marilyn, that i needed to be patient. When i asked to speak with a supervisor, she told me they could not help me. I demanded to speak with a supervisor, and she transfered me over to Russell. Russell asked for my telephne number and told me he would call me back with a resolution. Russell did not call me back until Thursday, telling me he had processed the cancelation....which i was told was already canceled last Wednesday.

On Friday, i checked my account. My money had not been refunded yet. I called, and was informed that it takes 7 business days for my debit card to register the refund. So here I am on Saturday morning writing this report. It never ceases to amaze me how fast a company can take your money. But when it comes to giving it out...lets just say they are not to eager. Sleepy's is just one big scam, they couldn't be farther from being proffesionals.