Sleeyp's Sleepy's is selling defected mattresses Hicksville, New York
I am having problems with Sleepy's, supposedly the "Bed Professionals" - not. I purchased a king size Simmons bed set called "Balthazar" in July of 2008, costing $1955.25. The mattress was good for the first few months but each month we noticed that it was developing a big dip in the middle. After 4 months it was just unbearable - i had to hold onto the dresser on the side of the bed to pull myself out of the bed. I called Sleepy's (rude customer service people) and eventually they sent an inspector to check the mattress. The inspector said the mattress was defected and the dip factor was bad. They told me they would give me a credit for just the mattress of $1373.74 and I had to keep the box spring because it was not defected. They also said i had to make sure i tell the sales person at sleepy's when shopping for a new mattress that it was an exchange which means i have to pay full listed price for any mattress i picked out if it was a different brand or i can do an even exchange and I can only look for a new mattress Monday's through Thursday, not allowed to do it on the weekend or they will void my contract.
After deep consideration my husband and i decided to do the exchange (it was kind of ridiculous for us to add more money for a different brand and only get the mattress, not a set), and we had to pay another delivery fee, even though it was their defective merchandise that was causing us to get a new replacement mattress. We wanted to get a different brand such as Sealy but they wanted to charge us the advertised $2400 for the mattress alone, when they were selling the set for $2699.00 and would not go down in price because we were not there buying for the first time (they would not haggle as they always do - no one ever pays the sticker price marked on a bed in sleepys this is worse than dealing with a car dealer).
Anyway, our second Simmons Balthazar was delivered in February 2009 and we paid the delivery fee again. Needless to say, it is now August and this replacement mattress is also defected. There is a big puff that goes across the mattress from one side to the other just about where the middle of a persons back lies on the bed. It's like there is an inflatable tube (about 12 inches wide and 12 inches high) going across the bed and it is clearly visible and uncomfortable. So I called sleepys (again horribly rude and nasty customer service) on 8/12/09 and explained that i have another defected Simmons mattress and they said they will have the inspector call me and set up an appointment for him to come and look at it. I was also told that i will again only get a credit of $1373.74 which can be used towards the purchase of another mattress and if i switch brands (which i want to do at this point). I will also not be covered by warranty if i have a mattress of one name and a box spring with another. I will also have to pay more for the mattress alone, which would be like buying a whole new set.
I BEG for your HELP IN DEALING WITH SLEEPY'S - they have a racket going on where the consumer is stuck.
If I walked in off the street as a new customer they would give me a much better price for a mattress - I AM NOT ALLOWED TO GET A LOWER PRICE BECAUSE IT'S AN EXCHANGE AND I DON'T THINK THIS IS A GOOD PRACTICE FOR A BUSINESS TO TAKE ADVANTAGE OF CONSUMERS, ESPECIALLY WHEN THEY ARE SELLING DEFECTED MERCHANDISE. They also said if i don't let the sales person know as soon as i walk in the showroom that i am looking for an exchange, they will not honor my return of the defected mattress. I FEEL THEY SHOULD TAKE THE WHOLE SET BACK AND LET ME PICK ANOTHER SET OR, EVEN BETTER, GIVE ME MY MONEY BACK AND I WOULD NEVER EVER BUY OR RECOMMEND BUYING A MATTRESS FROM SLEEPY'S. I dont know how these salespeople look in the mirror in the morning. Is there anything you can do to help me - IT'S JUST NOT FAIR WHAT THEY ARE DOING. At this point having received 2 defected mattresses, they should take back the WHOLE SET AND GIVE ME A REFUND I DONT TRUST ANY MERCHANDISE THEY HAVE. They want me to spend more money than I already have and pay more delivery fees on top of that. I have tried to contact the CEO via phone (David Aker) and the person that answers the phone transfers me back to the Sleepys 800 number.
I really need some help and I believe the only way they will listen is if the media or someone in that position contacts them. Please feel free to call me home also at 516 433-6553. I have all my paperwork involved in these transactions and desperately need your help!!
2 Updates & Rebuttals
Loretta
Hicksville,New York,
USA
Sleepy's Defective Mattresses
#3
Fri, August 14, 2009
I am having problems with Sleepy's, supposedly the "Bed Professionals" - not. I purchased a king size Simmons bed set called "Balthazar" in July of 2008, costing $1955.25. The mattress was good for the first few months but each month we noticed that it was developing a big dip in the middle. After 4 months it was just unbearable - I had to hold onto the dresser on the side of the bed to pull myself out of the bed. I called Sleepy's and eventually, maybe a week or so later, they had the inspector call and set up an appointment to check the mattress. The inspector said the mattress was defective and the dip factor was bad. They told me they would give me a credit for just the mattress of $1373.74 and I had to keep the box spring because there was nothing wrong with it. They also said I had to make sure I tell the sales person at Sleepy's when shopping for a new mattress that it was an exchange which means I have to pay full listed price for any mattress (none of the usual haggling they do to lower the price for customers buying a new mattress for the first time) and if I picked out a different brand name, the mattress would not be under warranty because I had a different brand name on my box spring. I am also not allowed to shop for a new mattress on the weekend. After learning all of the above, I tried to contact the Akers (owners and CEO of Sleepys) via phone but when I got through to his office the girl asked me who I was and why I was calling and she said hold on and just transferred me back to the 800 number (this happened twice). I asked her to have someone in his office call me back but she did not. (I have worked for Executives for 25 years and this is just not how customers are handled).
After deep consideration my husband and I decided to do the exchange (it was kind of ridiculous for us to add more money for a different brand and only get the mattress), and we had to pay another delivery fee, even though it was their defective merchandise that was causing us to get a new replacement mattress.
Anyway, our second Simmons Balthazar was delivered in February 2009 and we paid the delivery fee again. Needless to say, it is now August and this replacement mattress is also defected. There is a big puff that goes across the mattress from one side to the other just about where the middle of a persons back lies on the bed. It's like there is an inflatable tube (about 15 inches wide and 15 inches high) going across the bed and it is clearly visible and uncomfortable.
Early Wednesday morning 8/12/09, I called Sleepys 800 number (very rude and nasty customer service) and explained that I have another defected Simmons mattress. The Rep asked me a bunch of questions, one being, do I rotate the mattress and my response was Ive had the mattress 6 months, how many times should I have done that and he did not reply. The Rep then said he will have the inspector call me and set up an appointment for him to come and look at it. It is now 8/14/09 and I still have not even received a call to set up an appointment. I was also told that I will only get a credit of $1373.74 which can be used towards the purchase of another mattress and if I switch brands (which I want to do at this point) I will not be covered by warranty if I have a mattress of one name and a box spring with another. I will also have to pay more for the mattress alone, which would be like paying for a whole new set and only getting half. At this point, I want Sleepys to refund my money and take the mattress set back. A mattress should last from 8 10 years and Ive had 2 in the past year from the same company that were both defected. I have had an extremely bad experience dealing with this company and do not want to deal with this exchange nonsense anymore. I planned on having the mattress I purchased from Sleepys in 2008 for a good number of years and do not feel I should have to go through this every couple of months.
Hugh jass
Franklin,New Hampshire,
U.S.A.
you do indeed need help
#3
Fri, August 14, 2009
First, the word is DEFECTIVE, not defected.
Second, there's more to this story than you're telling. You do sound like one of those customers who will never be satisfied. I bet if I called Sleepys about you I'd get an entirely different version of events.