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Slim genesis Charge my account for a project I did not order, unauthorized charges to credit card, lied to me over the phone, poor customer service. St.Petersburg Florida
Initially I placed an order for Garcinia Cambogia and was charged $4.95 for that order and I was also charged $5.98 for Forskolin extract which I did not order and I never received an invoice for but the charge showed up in my checking account regardless. After about six hours of calling around and trying to find out who to talk to they finally give me a phone number and when I call it they are closed for the day. So I called back the next day and reach someone, I explained my situation and they told me that they would gladly refund the $5.98 for the forskolin extract, and that I had until May 16th before the free trial of the Garcinia Cambogia was up so I had to cancel it by or before May 15th. On May 15th I called in and cancel the trial for the Garcinia Cambogia and was reassured that I would not receive any more charges then the $4.95 that was originally charged. Later that day I received a charge for $89.03. When I called about this charge they told me that I did not cancel within the 14 day trial period.
The first person I called was rude and didn't want to listen to me and try to offer me a 30% refund. The second person I called hung up on me. The 3rd person I called was a floor supervisor and he acted like it was a big deal for him to give me 50% discount and I told him that that would not do so he acted like he got in contact with his supervisor and said that I could return the unused portion of the product for a refund of $89.03 but I had to pay the shipping and there's a $9.95 restocking fee. Explain to him that I wouldn't be able to afford the shipping to send the product back because the overdraft fee's took me into the negatives on my account. He then told me that he would refund me the money now minus the restocking fee and take it on good faith that I would return the product and if I did not that he would recharge my card the full $89.03. I am still waiting on the refund.