Complaint Review: Sling TV L.L.C.

I signed up for a seven day trial period, and on the seventh day, I canceled my account. I was still charged, and the customer service representatives would not refund my money. I spoke with a rep and a manager, and they both gave conflicting information about when I cancelled and when I was supposed to cancel, saying I should have cancelled at 10:30 pm and not 11:30 pm. Nothing in the trial offer that I read said anything about cancelling at a specific time of the day. The manager says that information was in an email, but I never received an email saying I had to cancel by a certain hour. I cancelled my account on the seventh day of a seven-day trial, and Sling TV charged me and then wouldn't give me a refund.