Complaint Review: Sling TV

 I was on a free trial with sling tv and was a day or two late canceling the account. But failed to realize that. Well like a day before I had opened another account because you can only use one account per device. I decided to cancel the one that was more expensive and when I seen that $45 was taken out of my bank account I emailed explaining and asked for a refund. They said no because I had used the account recently. Ok no problem. I thought I'll just deal with it. Well the more I thought about it I was a little pissed off that they couldn't do anything so I replied with a bit of a snappy thanks for nothing email and to cancel the accounts then, so I wouldn't be billed the next month. That's when they got real crafty

with my seeemingly simple issue. They sent me a email saying go ahead and ENJOY your services till next month we have fullfilled your cancelation request. Well now I cannot access either account without resubscribing and being subject to money automatically being sucked from my bank account again. And I already have PAID IN FULL for a service I cannot use. I tried explaining to them do something about this all Im asking is to be able to use what I have paid for and to not be charged after what I have paid for expires. Well that must be too much to ask for because I've been dealing with them for the last 2 days to no avail. They are acting like they don't understand and or trying to act like I'm just

stupid. I don't believe that they can't understand what I'm saying is the I paid let me use what I paid for without continued obligation. Is that so much to ask. I guess so because they keep saying I have access but I don't clearly for 2 days now. And they are not even addressing my issue fully they said change my password and I could acces my account. So I did anyway knowing that would not fix the issues and no it didn't. I laid everything out in black and white and they still have not given me what I paid for. It's like they got mad that I told them to cancel my services after their so called attempt to provide customer service. That they fully cancelled my accounts to where I'd have to resubscribe and PAY again even though I had just paid for BOTH accounts less han a week ago. So they just expect me to pay $74 to them for

nothing basically and just keep giving me a bunch of hoops to jump through. This is beyond ridiculous. I have all the emails back and forth between them and I and I like to do it that way for one so I don't freak out and get in an argument over the phone and two so I will have documents of our correspondence. I wish I could find an email to the corporate office. I've even asked them to put me in contact with someone who can handle the issue. Which as far as Im concerned should not even be an issue. I paid for a service now give me my service. How hard is that?! I have worked in customer service complaints relations etc for many years so I'm aware of policies and all that but I'm not asking them to do

anything special or abnormal. I don't get it. Also I kinda knew how they'd most likely respond to my emails so I addressed their likely response ahead of time in order to avoid wasted time and energy and they still ignored that and have been just telling me your service is still valid. Well if it was valid I wouldn't be in contact with them. Uh duh hello! Now they say its gonna take 3-4 business days for them to take this matter for higher review. So now I'm already out 2 full days of something I already paid them for and it's just up in the air till who knows when? And perhaps the billing department they are referring to decides to tell me again no NO REFUND then what I'm just out the whole d**n month

I've paid for or at the very least a week, meaning they have been reincompinsated for the so called free week?! As far as I'm concerned that's horrible business. And now I'm being forced to resubscribe in order to access services I've already honestly paid for the use of. And if for some reason I don't go on and cancel AGAIN BECAUSE I HAVE ALREADY ASKED THEM TO CANCEL FUTURE SERVICES., I will be billed again and they will say again oh well to bad NO REFUND. How in the world is this legal? And they are treating me as if I'm being irrational.