Complaint Review: Slomin's

My husband and I had called Slomin's because at the time we needed an oil tank. A salesman came to our home and acted as if he was our very best friend. We purchased the oil tank, he offered us a payment plan free of any charges as told us we had two years to pay it off. He then sold us an oil contract, somewhere around 2.52 per gallon.

When the oil prices went up about 7 months ago, we received a letter in the mail that we were not purchasing enough oil all of a sudden and that they would not be able to continue the contract. I then received another letter asking me to pay over $300.00 for early contract release!!

When my husband called after explaining the situation 4 times and that it was not our choice to end the contract, they did credit that late charge. I then tried to make my online payment to Slomin's as I did monthly to pay for the oil tank and was not able to.

I then received a phone call from a very rude collection person at Slomin's and she asked me when I was going to pay the balance of the oil tank in full. Since, they broke the oil contract I was suddenly expected to pay for the tank in full! I told her that was very unfair and that I had signed a different contract for the tank and it said nothing to back up what she was saying.

A few weeks later, I received a call from Alliance Collection as they had forwarded the balance of the oil tank to collection. Before this I sent a letter via Slomin's website to a Manager to complain about the situation as well as the rude individual who had called me.

I never received any correpsondance back from them.
They sent me to collection for a little over 500.00. I explained to the collection agent the problem and she stated that was unfair, but would I make the payments to the collection agency?! I told her no, I was not late on my payments and I would mail them directly to Slomin's.
In the meantime I am to send her a letter and copy of the contract.

I think Slomin's was very unfair as well as unprofessional. The original salesperson then had the nerve to call and ask me if I was still interested in an alarm!!! I could surely use the help in finding where I stand at this point, if I could have paid in FULL at the time I would have.

Mich
holbrook, New York
U.S.A.