Complaint Review: Slumberland Furniture

First of all they are very dishonest. The sales person told me I could do as many reselects as needed until we found the perfect mattress for us. For that reason I started at the lower end and chose a $1300 mattress first. I even laughed with the sales person and told him since they have such a great deal with reselects I will start low and work my way up in case I find something that work for less money. The first mattress I bought was defective and the entire top where our heads lay sunk in after the 30 day trial. We returned it and paid a $99 reselect fee plus shipping to get another mattress. While choosing the second mattress the sales person was in a very big rush to leave for a wedding he was attending and pointed us to the next step up telling me this bed is comfortable for anyone and there's no way we won't be happy with it because it is their top of the line. He even told me he slept on this bed and asked other sales people what they slept on and they answered they also use this mattress. Sounded great so I paid another $1200 to get it. I was excited thinking this would be great but after the first night sleeping on it my wife and I both had the same symptoms of pain and numbness. The top layer of the mattress is so thin you can literally feel the springs pushing against you. Both of us began getting numbness in our hips and shoulders, arms falling asleep and back pain! I waited the 30 days like they told me and went back in the store to do another reselect for $99. Upon arrival I was informed that on the back of the receipt the policy states there is only 1 reselect allowed. What!? That is not what I was told and the policy was never explained or read to me at checkout. Also, during the reselect I did to buy the second mattress the sales person never once mentioned this would be my only reselect chance. Here I was thinking this is a great deal, I will just keep trying mattresses and pay the $99 until I get the perfect one that I love just like the sales person told me.

So, now I'm stuck with a $2500 mattress that causes my wife and I horrible pain and numbness. I've gone back and forth with the store manager (who was also the sales person that sold me) for 3 weeks now and he just keeps telling me he is trying to see if there is anything he can do. Now instead of calling me or asking me to come in to the store like a real business does he is text messaging me. He says there is no possible way for me to get another reselect option or a return and I am just stuck with the bad mattress now. Yesterday he told me maybe when his boss gets back from a 10 day vacation he just left for he can see if there is anything he can do for me. What? For 3 weeks you never asked your boss and now he is on vacation with nobody delegated to make decisions for him? The only offer he did give me was if I forfeit the extra payment I made for the second mattress of $1200 he will let me have back the first mattress but I will also have to pay another $99 reselect fee plus the shipping fees to do the swap. I said he must be out of his mind if he thinks I'm going to forfeit $1200 plus pay another $99 plus shipping just to get back into the original $1300 mattress I already paid for (which by the way you can buy online for about half the price).

After trying to work this out with the store with no options I finally called my credit card to dispute the charges. After all they did sell me something that was not as described and they are also holding me to a return policy that I never signed and was never made aware of. The bed in the store is way nicer and more comfortable than the one I received. The credit card company agent advised me that maybe if we call them together the company will allow me to spend more money with them to buy a better mattress. It didn't make sense that they won't let me spend money with them. So the agent helped me 3-way call the store again and again they told us they could do nothing to help me. Then the agent and I called the Slumberland headquarters on a 3-way call. They also told us there is nothing they can do. This company is impossible to work with. All I wanted was to pay more money and upgrade to a better mattress again. I've even offered to come in there and buy the most expensive mattress they have if they will just let me do 1 last reselect and get out of this bad mattress. They still told me they can't allow me to even buy the most expensive bed and I'm just stuck with the one the sales person sold me. Now I'm left with the only option now to dispute it with my credit card and try to get my money back so I can go buy a good mattress from a good company that takes care of it's customers.