Smallappliance.com Renata Company sent out 2nd's merchandise and wouldn't take responsiblity for it Internet
My wife ordered a digital kitchen scale made by Salter. It was defective--what would be called a "second"--smeared ink on the control buttons, ding'ed stainless steel trim.
I phoned to report. They insisted on me paying the freight back. Feeling this wasn't fair, I then took the issue to the manufacturer, who issued a call tag and sent a new one--several, in fact, because they didn't have the color we ordered and kept sending out a different color. They finally said they had no stock in the desired color. These several shipments of the wrong color took more than 30 days.
So I finally called smallappliance.com back. While their website and the C/S person said they had the correct color in stock, the service manager denied that they do and then said if I wanted one I could buy a new one from them and that it was past the 30 days allowed. She (Renata, svc. mgr) refused to give me the owner or CEO's name, said I couldn't talk with anyone else in the company, and basically that I was out of luck for dealing with them.
I don't recall ever having been treated this way by a company before. The public should know about it.