Complaint Review: Smart Friend Tech Support

I have been a long time customer of HP over the years and when I started having problems with my HP desktop I called your tech service (noted below).  I was Assured by the technician that I spoke to that there would be no charges if he could not help me.

I needed to give this person my credit card number in order to “review” the problem. 

It was quickly determined that this tech was unable to help and that I needed to bring the desktop to a local tech serv. where they had to keep for a week.

Upon reviewing my credit card I have found this unauthorized charge from HP Product Serv. and also fear I have been signed up for reoccurring charges.

I called the number indicated on the credit card charge and tried for hours to find someone who could resolve this issue but just got transferred from department to department.  I finally filed a disput with my credit card company.

This has been extremely stressful and distasteful and am appalled that HP would associate itself with a service company such as this!