Complaint Review: Smart Modification LLC

I spoke with the Colorado Division of Real Estate, a division of Colorados DORA.
In discussion with DORA I learned the following.
 
It is illegal to ask for money upfront for a loan modification in the state of Colorado. I paid a total of $2499, which Smart Modification LLC guaranteed a refund of. My neighbor also paid the same and was guaranteed refund. Smart Modification is now unreachable when I am asking for my refund. Smart Modification has also been unreachable for my neighbor. It is illegal in the state of Colorado without a Mortgage Broker License to provide or represent loan modification services. Smart Modification LLC in accordance to DORA, by sending my file to Nationwide Home Relief, was not in compliance.
 
Nobody I worked with at Smart Modification has met the current state requirements to hold an active mortgage broker license.
 
Chandra Spring - Owner
Daniel Diaz - Manager
Darek Spring - Owner
Rob Connell - Operations Manager
Kris Ceretto - Modification Specialist
 
Rob Connell was out of compliance with DORA when Smart Modification took my loan away from Nationwide Home Relief .
Smart Modification never paid Nationwide Home Relief to work on my file. Nationwide canceled working on my file due to non-payment. This prolonged my modification process. Rob Connell promised to make things right. Robs statements were  
 
  7/30/2009 Robert,
Thank you for speaking with me this evening.  I can understand your frustrations and as we discussed today, we will schedule daily updates in order to avoid further misunderstandings.  We both desire the same outcome; a favorable modification on your mortgage.  Per our conversation, I will call you tomorrow on your cell phone.  Should you have any questions or comments prior to then, please feel free to contact me directly at 720-259-5253.  I look forward to resolving this situation and appreciate your patience and understanding.
Thank you,
 
Rob Connell
Smart Modification
720-259-5253 phone   866-740-9952 fax Taking my file to work on in h ouse, in Colorado was illegal . Illegal to ask for money upfront
Illegal to provide or represent loan modifications while unlicensed / out of compliance.
I was promised a refund if Smart Modification, LLC did not perform services. Smart Modification was Negligent with my file. Smart Modification never paid their vendor. Smart Modification illegally worked my file. My Bank (Bank of America) never was able to reach Smart Modification, LLC This caused Bank of America to cancel my Loan Modification.

 
Their Vendors were getting shorted out of money. Trey T - Customer Service
 
I talked to Atlantic Legal / Nationwide and he stated that Nationwide Home Relief had an agreement with Smart Modification to work on Loan Modifications. Nationwide was completing files and Smart Modification was not honoring their deal with Nationwide.
 
Nationwide discontinued all processing on Smart Modification Files
 
This included 100's of files. Nationwide returned these files to Smart Modification.
 
Smart Modification was getting paid $2499 up front for every file from their customers.
 
That amount would total over $250,000.00 in illegal files per 100. I was mislead by Smart Modification, LLCs performance history
 
I was told that Smart Modification has a 96% success rate. A loan modification takes an average of 90 days to complete at minimum.




In accordance to the State of Colorado, the company has only been open since 11/03/08. How is this possible, to have a 96% success rate on a process that takes usually 90 days if your time in business is only 60 days?



Top of Form




ID Number:

20081581095


Name:

Smart Modification, LLC







Registered Agent:

Thank You LLC.


Registered Agent Street Address:

P.O. Box 1531, Parker, CO 80134, United States


Registered Agent Mailing Address:








Principal Street Address:

P.O. Box 1531, Parker, CO 80134, United States


Principal Mailing Address:








Status:

Good Standing


Form:

Limited Liability Company


Jurisdiction:

Colorado


Formation Date:

11/03/2008


Term of Duration:

Perpetual


Annual Report Month:

November

 
 
 
Smart Modification, LLC was actively recruiting as an unlicensed Loan Modification Company
Sales Representative Company Name: Smart Modification, Inc. Description: One of the Nation's Leading Modification Companies with offices in Downtown Denver, Tech Center, Las Vegas, California, Miami, and New York. What are we looking for? An experienced sales rep that kills inside phone sales to work out of our downtown Denver office. What experience / attributes are needed? 1+ Years Experience Are you this person? Test yourself now! We do not baby our reps. Our reps are here to do one thing and thats make money. If you do not close your first week you will be moving on. Only apply if you are confident in your sales skills. Please reply to this job posting with a resume and an email stating why you would be great for the job. We are looking to start someone ASAP. No recruiting services, please. Compensation: All commission. You are not responsible for generating any leads, we handle all the marketing. New reps will average 4k the first month, 6k the second month, then 8k every month thereafter.
I have filed complaints with the following organizations. Department of Real Estate - DORA - Colorado http://www.dora.state.co.us/real-estate/
(303) 894-2166
Dept of Financial Institutions
1-877-746-4334
Submitted an Online Form as a complaint.
Federal Trade Commission
www.ftc.gov Filed a complaint
 
Fraud Department Hotline - Bank of America
1-877-283-7283 Filed a Complaint
 
Denver Economic Crime Unit
1-720-874-8500 Notified Mason Finks ,
Director of Consumer Protection
Colorado Attorney General's Office
1-800-222-4444 Mailed a Consumer Complaint
 
Better Business Bureau - Colorado
1-303-327-4500 Filed a Complaint