Complaint Review: Smart Savings Center LLC And HotMovieSale

I ordered a DVD from hotmoviesale.com. on 2-16-09. It seems that when I clicked on "submit order", I was automatically signed up for membership of $29.95, plus a $1 "service" charge which I didn't know about until I received by credit card statement. I received no email confirmation of the order.

I called the 800 number and was told that I had agreed to their terms when I submitted the order. I did NOT! I told the person that I didn't want a membership and wanted it cancelled. In addition, I cancelled through their automated number.

On 3-23-09, I was, again, charged $29.95 plus $1 service charge--- 4 days AFTER I cancelled. I called again and was told that I cancelled on 3-27-09. Why did I call on 3-19-09 if I didn't want to dispute the charge and cancel? This company continues to change their check out page and change the membership fee. This is a scam company that needs to be shut down!!!!!! It relies on a person not reading the "fine Print".

I have disputed all membership charges to my credit card company.

Catherine
Houston, Texas
U.S.A.