Smart Style Salon Complaint not taken seriously after stylist closes early on several occasions Ripoff Hernando Mississippi
On more than one occasion, I have gone to purchase Products from Smart Style. At 5:15 I walk up to the store and the stylist has the gates pulled together which indicates the store is closed. The sign on the wall clearly has the time of closing at 6:00.This kept happening, so I ended up calling Customer Relations. I was told it would be handled and they sent me a gift card for $15.
On 11-29-06, it happened again. This time, the stylist became very rude with me when I asked her her name(through the gate). She refused to tell me, told me that she wanted to get out of there because she had been there since 10:00am! It was 5:30.I was sho shocked by the way i was being treated.
Customer Relations was of no help at all. No compasion for my embarrasment that I experienced at my local Walmart, and to not be able to purchase the product I needed. I asked to speak to someone even higher up, and I was told no that she is the end of the line and that no one over her would talk to me.If this was handled the 1st time, it would not have happened again.
S
Hernando, Mississippi
U.S.A.
4 Updates & Rebuttals
Amy
Midwest,Illinois,
U.S.A.
Jennifer
#5UPDATE Employee
Thu, August 21, 2008
No gate should be closing 20 minutes early. If the sign says 10am to 6pm the salon gates should be open until 6pm not 5:40 at the earliest. Obviously ur division doesn't take pride in their job.
Kathy Johnson
Cottondale,Florida,
U.S.A.
Closing early is inexcusable
#5UPDATE Employee
Fri, January 25, 2008
There is a number over the register to call home offfice. This should be reported and I would fire hewr immediatly if I had the athourity. Things dont work like that in our state wich we do have alot of southern hospitality where we are but we would get our butts shewed off if somethying like that a happened in our district.
All the ladys above me set a wonderful example of how to perform the correct customer service, our motto is customers are always right and we aim to please everyone. If so much as take to long to address someone entering the door we get in trouble. You have to make change you have to let the company know.
The company I know goes by the book we dont close a minute befor 9:00 at night to make sure people getting off late still gets a hair cut. Im sorry I wish could be there for you.It wouldnt happen again. I love my company it has made great improvements in my life working for Smart Style. If I could ever have the athourity
you would never have to incounter an employee that doesnt care about you again. Thats not what we stand for. Call and report it some one will listen I know over here where we are someone would be in deap trouble.
Jennifer
Grenada,Mississippi,
U.S.A.
Quite typical of this company
#5UPDATE Employee
Wed, April 11, 2007
Good luck with getting anything done about this. I work for the company (Grenada, MS salon) and there have been some things going on with the "higher-ups" that would blow your mind. If the store is scheduled to close at 6, then those gates should NOT be closed until 5:40 at the EARLIEST. It doesn't matter if the stylist has been there since 10 AM or not; rules are rules. We definitely would be wrote up if we ever pulled anything like that.
As far as customer realtions goes, good luck getting anything out of them. Employee relations operates the same way: if you have a concern within your salon and you try to contact someone to address it, the ones that I have talked to give you the runaround, and some will even stoop as low as telling the person you complained about what you said (and some things that you didn't say to add more drama in the mix), setting the stage for you getting treated like a second-class citizen for simply addressing an issue within your salon. Regis Corporation should be ASHAMED not only for how they treat customers, but employees as well. A lot of us bust our rears making them thousands and thousands of dollars and what do we stylists see as a result of our hard work? 50% of the cut AT BEST. Most private shops give you 60% or more commission provided you're not paying booth rental fees. I say keep trying to get something done about it. Call Regis' home offices in Minnesota if you have to. Good Luck.
April
Dallas,North Carolina,
U.S.A.
embarrassment?
#5Consumer Comment
Wed, December 13, 2006
Please explain how not getting your shampoo at the exact time you wanted it caused you embarrassment?