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  • Report:  #119379

Complaint Review: SmartBargains.com

SmartBargains.com False Advertising RIP OFF Hebron Kentucky

  • Reported By:
    — Dallas Texas
  • Submitted:
    Tue, November 23, 2004
  • Updated:
    Sat, December 30, 2006
  • SmartBargains.com
    1505 Worldwide Blvd.
    Hebron, Kentucky
    U.S.A.
  • Phone:
    866-692-2742
  • Category:
    On-Line Stores
*Consumer Suggestion: You can obtain an instant postage return label by email *Consumer Suggestion: You can obtain an instant postage return label by email *Consumer Suggestion: You can obtain an instant postage return label by email *Consumer Suggestion: You can obtain an instant postage return label by email *UPDATE Employee: How it really works.

On November 18, 2004, we ordered a Calvin Klein 3 button grey pinstripe suit in size 42 S. We also paid an extra $18 or so to get express next day shipping.

We recieved the suit on November 22. We opened the package and found a Calvin Klein 3 button grey pinstripe jacket in a size 42R and a pair of darker grey (almost black) Claiborne pinstripe pants.

Now our money is tied up in waiting for them to send us a UPS label to send it back. We called customer service and they laughed it off as "simple human error". Their human error cost us about $300.

Dana
Dallas, Texas
U.S.A.

5 Updates & Rebuttals

Katie

Raleigh,
North Carolina,
U.S.A.

How it really works.

#6UPDATE Employee

Fri, December 29, 2006

Hi,

I an a CSR for SmartBargains.com.

Although I understand your frustration in regards to you receiving the wrong size item (and wrong pants). I think you may have exagerated a tad bit.

The prepaid return label that we offer our customers is sent via email, unless otherwise requested. Although we must allow 24 hours for the prepaid label to be send from UPS, it usually reaches the mailbox immediately. Most of the time, while the customer is on the phone. I suggest you check your spam or bulk folders, because your settings may have considered this to be junk mail.

Furthermore, when an item is sent in error of SmartBargains.com we extend a full credit back to the credit card used to place the order. Therefore, you are not out $300. Once your merchandise reaches our warehouse you will receive a full refund for the item. You were most likely credited the shipping costs while speaking with the CSR. If not, then this will also be refunded when received by our warehouse.

Please keep in mind that when ordering with a company that ships 100's maybe 1000's of packages out each day. There will be a mistake here and there. I feel like that is the chance you take when ordering with an online company. Although I apologize that us human's at SmartBargains have "human errors" I hardly think we laughed it off (every single phone call is monitored and they do not hesitate to fire someone who is not providing good customer service)

I just wanted other consumers to know that if they happen to receive a damaged or defective item from our company, you will not be down the money you spent. In fact you will also be offered free shipping on your replacement order (so order as many things as you want and it's still free)!

SmartBargains.com CSR

Sherry

Marietta,
Georgia,
U.S.A.

You can obtain an instant postage return label by email

#6Consumer Suggestion

Wed, January 19, 2005

I also received an incorrect order some time ago. I emailed the company asking for a shipping return label to be sent to my email ASAP. I recieved the label within 24 hrs. If you have not received your label yet, I would suggest you get it through email. Hope this helps speed things up for ya, Sherry

Sherry

Marietta,
Georgia,
U.S.A.

You can obtain an instant postage return label by email

#6Consumer Suggestion

Wed, January 19, 2005

I also received an incorrect order some time ago. I emailed the company asking for a shipping return label to be sent to my email ASAP. I recieved the label within 24 hrs. If you have not received your label yet, I would suggest you get it through email. Hope this helps speed things up for ya, Sherry

Sherry

Marietta,
Georgia,
U.S.A.

You can obtain an instant postage return label by email

#6Consumer Suggestion

Wed, January 19, 2005

I also received an incorrect order some time ago. I emailed the company asking for a shipping return label to be sent to my email ASAP. I recieved the label within 24 hrs. If you have not received your label yet, I would suggest you get it through email. Hope this helps speed things up for ya, Sherry

Sherry

Marietta,
Georgia,
U.S.A.

You can obtain an instant postage return label by email

#6Consumer Suggestion

Wed, January 19, 2005

I also received an incorrect order some time ago. I emailed the company asking for a shipping return label to be sent to my email ASAP. I recieved the label within 24 hrs. If you have not received your label yet, I would suggest you get it through email. Hope this helps speed things up for ya, Sherry

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