My intuitive suspicion is accurate; this company is a shame, and upper management is clueless in regard to appropriate compensation.
You (a tech) are expected to work long hours and working below the federal (U.S.) minimum wage is acceptable. In addition, techs are expected to complete a job (e.g., install a new motherboard) expeditiously, and quality is not priority--only pace. Many times, I had to haggle my supervisor--just to be compensated marginally above poverty, and the process is frustrating.
Moreover, if a tech lives in the Northeast (e.g., NY) you are expected to drive in differing and inclement weather (i.g., snowstorm). Tech safety is not Smartech's preference and explaining does fall on deaf ears.
With the curtain pulled back--Smartech is disorganized and neglectful.