Complaint Review: Smartfares.com

 Purchase travel tickets for a round trip in australia  being australian. When i checked bank statement two later noticed and extra debit taken for 308.55usd which was not supposed to have been taken

contacted them about the wrongful debit and  what the y did after i requested a refund of stolen monies  was to actually cancel a leg of my trip and gave a refund on that cancelled leg, so now i have a cancelled ticket and  no refund on original request for stolen money,so the trip which was supposed to be 704usd has now cost me 704usd and i am still a loss of 308.55usd  which they refuse to return

have contacted them over 50 times through emails and have rang them only to be put on hold for 45 minutes then transferred to the so called accounts dept only for the phone to ring out

Total fraud as monies taken from bank account was not authorized by me and smartfares refuse to answer  my question about what the extra 308.55 debit was for

so all in all i don,t think they will give me a refund and also i have contacted 2 consumer bureau agencies including fbi as this is internet banking fraud and neither can even find anything on smartfares yet everyone else in the world can

so don,t trust smartfares  some people have no problems but there are thousands worldwide that have and still are having bad dealings with smartfares