Complaint Review: Smartfax.com

I signed up fro the free trial option of Smartfax.com for a client of mine that needed fax services and their fax line was not working.  I did not have time to work with someone for the billing portion, so I just added it to my card (figuring we could change the card later).  After getting it set up and operational we found a service that was half the price and double the number of faxes so I set them up with an account on the other users site (this time with thier billing information).  When I went to Cancel the SmartFax it was Crazy.  They walked me through a series of prompts and questions.  After filling all this out it gave me a screen that said a button should appear shortly and if it did not then I would have to call the 800 number they provided.  Of course it never showed up, so I had to call the number.  This linked me to a call center in India with the RUDEST person ever.  I gave him the faxe number and then he told me to hold on while he processed my cancelation.  after 5 min on hold he came back on and asked me to varify the last 4 of the dredit card number.  I gave it to him and he told me to hold on again while he processed the cancelation.  I am not sure what he did during the first 5 min, but they put you on hold to see if you will get frustrated and just hang up.  This way they will not have to cancel anything.  I was placed on hold for several times and then he finnally provided me with a cancelation number.  He said he was going to email me a confirmation and I never received anything.   Ihave read several scam reports where they have kept billing, so I am going to cancel my card and have it reissued.  DO NOT USE THIS SITE!!!!!