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  • Report:  #334514

Complaint Review: Smartfin Benefits LLC

Smartfin Benefits LLC Offered $500 Gas Card to Attend Presentation Boca Raton Florida

  • Reported By:
    Zephyrhills Florida
  • Submitted:
    Sat, May 24, 2008
  • Updated:
    Sat, December 20, 2008
  • Smartfin Benefits LLC
    370 West Camino Gardens Blvd. Ste 201E
    Boca Raton, Florida
    U.S.A.
  • Phone:
    877-3476004
  • Category:

I was contacted via automated message by Smartfin. The message stated to get a $500 gas card all I would need to do is reserve a seat to their upcoming presentation and attend on May 17th in Tampa, FL.

I was then contacted on the 16th as a reminder and to confirm the reservation. And again on the 17th by an actual person to confirm I would be coming.

I told the lady I spoke with that I really wasn't interested in driving an hr when I had no clue what the presentation was even for and that I was actually pushing buttons to get a human on the phone to put me on their do not call list. She then told me how I was already registered for a $500 gas card and that all I would need to do is show up and confirm my registration there and I would receive the "voucher" in email within 3-5 days.

She then told me that it was only an educational presentation to teach consumers about debt and credit and the things we didn't know about them. So I went ahead and told her I would go ahead and attend.

My sister also got the "reservation $500 gas card" call and also reserved doing pretty much the same thing I did, trying to get off their list. Well I called her and she agreed to go ahead and go with me. So we both went to the presentation, confirmed we were there on their computers and sat through a 2 1/2 hr presentation, which ended up being about joining their debt solution company... $10K-$50K cost. After specifically being told it had nothing to do with selling anything. We were again told we would have a voucher for $500 gas card within 3-5 days.

Well when neither of us had gotten ANY word from Smartfin by day 5 we called their main phone # and were told to call a secondary # which was an answering machine. We both left messages and still have not gotten a return call. We then proceeded to call the cell # of the rep we dealt with and again an answering machine. We also called the # the live rep called from when confirming the reservations and of course another answering machine.

We then proceeded to call the original automated # we were contacted by and that had a NEW message on reservations to their upcoming presentation this weekend... if you reserve a seat it says they'll call you back with which hotel and the adress and if you arrive 15mins early you can register to get a $100 gas relief certificate. So it's now $400 less than it was (not that anyone will actually get it) and they're actually advertising it as a certificate and not a card as they originally were.

It's been a week now and it's looking like my husband was right and we wasted 4 1/2 hrs of our afternoon for nothing. No $500 gas card or voucher and no return calls.

Rachael
Zephyrhills, Florida
U.S.A.

5 Updates & Rebuttals


Rachael

Zephyrhills,
Florida,
U.S.A.

SCAMMERS - NO MORE CHANCES! MAJOR RIPOFF AND TIME WASTER!

#6Author of original report

Sat, December 20, 2008

THEY ENDED UP SENDING A VOUCHER FOR $500 IN GAS. YOU HAVE TO PAY $5 TO SIGN UP WITH A COMPANY AND THEN EVERY MONTH SAVE $100 IN GAS RECEIPTS FROM 1 PARTICULAR GAS BRAND AND THEN EACH MONTH AFTER YOU'VE SEND IN $100 IN RECEIPTS YOU WAIT 2-3 WEEKS FOR A $25 GAS CARD, UNTIL YOU'VE GOTTEN $500 IN CARDS...

SO LET'S DO THE MATH:

$25 A MONTH UNTIL $500 = 20 MTHS (1 YEAR 8 MONTHS) TO GET $500.

I HAVE TO SPEND $2005.00 AND WAIT NEARLY 2 YEARS TO GET THE "$500 GAS CARD" WHEN THE AGREEMENT WAS I DIDN'T HAVE TO BUY ANYTHING AND IT WOULD BE A $500 GAS **CARD**, NOT MULTIPLE $25 CARDS OVER AN EXTENDED TIME PERIOD.

I INTEND TO FILE COMPLAINTS WITH EVERY COMPANY POSSIBLE UNTIL THEY SEE THE SAME ACTION THE AUTO COMPANY THAT DID THIS SAW.


Rachael

Zephyrhills,
Florida,
U.S.A.

Smartfin Benefits LLC Offered $500 Gas Card to Attend Presentation - Update

#6Author of original report

Mon, June 02, 2008

Since posting this I was in contact with Smartfin via email and phone.

They have acted in an honest concerned manner in regards to making sure we do get the $500 gas.

Turns out it was a mistake which occurred due to the 3rd party phone representative whom told my sister and I that all we had to do was register on the computers at the presentation and we'd get an email with the gas voucher, when in reality there were forms there for the $500 gas. Obviously unaware of the forms we were waiting on an email that would've never arrived.

As of today June 2nd I've gotten the form needed for the $500 gas and am pleased with the help I've been getting from the Smartfin representatives in regards to this matter.

It's nice to see there are companies that value their word and hold to it.


Rachael

Zephyrhills,
Florida,
U.S.A.

Smartfin Benefits LLC Offered $500 Gas Card to Attend Presentation - Update

#6Author of original report

Mon, June 02, 2008

Since posting this I was in contact with Smartfin via email and phone.

They have acted in an honest concerned manner in regards to making sure we do get the $500 gas.

Turns out it was a mistake which occurred due to the 3rd party phone representative whom told my sister and I that all we had to do was register on the computers at the presentation and we'd get an email with the gas voucher, when in reality there were forms there for the $500 gas. Obviously unaware of the forms we were waiting on an email that would've never arrived.

As of today June 2nd I've gotten the form needed for the $500 gas and am pleased with the help I've been getting from the Smartfin representatives in regards to this matter.

It's nice to see there are companies that value their word and hold to it.


Rachael

Zephyrhills,
Florida,
U.S.A.

Smartfin Benefits LLC Offered $500 Gas Card to Attend Presentation - Update

#6Author of original report

Mon, June 02, 2008

Since posting this I was in contact with Smartfin via email and phone.

They have acted in an honest concerned manner in regards to making sure we do get the $500 gas.

Turns out it was a mistake which occurred due to the 3rd party phone representative whom told my sister and I that all we had to do was register on the computers at the presentation and we'd get an email with the gas voucher, when in reality there were forms there for the $500 gas. Obviously unaware of the forms we were waiting on an email that would've never arrived.

As of today June 2nd I've gotten the form needed for the $500 gas and am pleased with the help I've been getting from the Smartfin representatives in regards to this matter.

It's nice to see there are companies that value their word and hold to it.


Rachael

Zephyrhills,
Florida,
U.S.A.

Smartfin Benefits LLC Offered $500 Gas Card to Attend Presentation - Update

#6Author of original report

Mon, June 02, 2008

Since posting this I was in contact with Smartfin via email and phone.

They have acted in an honest concerned manner in regards to making sure we do get the $500 gas.

Turns out it was a mistake which occurred due to the 3rd party phone representative whom told my sister and I that all we had to do was register on the computers at the presentation and we'd get an email with the gas voucher, when in reality there were forms there for the $500 gas. Obviously unaware of the forms we were waiting on an email that would've never arrived.

As of today June 2nd I've gotten the form needed for the $500 gas and am pleased with the help I've been getting from the Smartfin representatives in regards to this matter.

It's nice to see there are companies that value their word and hold to it.

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