smartgameshopper.com Smart Game Shopper Was not allowed to return a video game eventhough the packaging has been opened yet. Boca Raton, Florida
I ordered a video game online and was notified after few days that it was out of stock. Right after that, I sent an email to tell the company to cancel my order. Obviously, they did not acknowledge my email and send the game anyway, when it became available. I didn't open the entire package and called the number on it to tell them that I need to return the merchandise. The manager told me that their policy is a no return on games, unless it's defective. I never knew this until I open the package recently.
I felt that I was cheated and told the manager that even at electronic stores, like Best Buy, will allow you to return but with a 14% restocking fee. I wanted to return the video game because my daughter was given a gift of the same game. Having that one is already enough, thus I don't need the one I purchased.
I think this is a very concealed advertisement that the consumer is trapped and ends with no choice.
I suggest that you don't patronize Smart Game Shopper.
2 Updates & Rebuttals
Teresa
ridgecrest,California,
U.S.A.
You just lost more business
#3Consumer Comment
Thu, December 15, 2011
You people are ridiculous. If the customer is informed something is out of stock they should automatically be given the option to cancel the order. This customer immediately informed you to cancel the order when notified it was not available. It is not their problem your company is inept. I purchase a lot of video games for my family. I will be sure to avoid your company like the plague.
BBV Support Team
Boca Raton,Florida,
United States of America
SmartGameShooper .com
#3UPDATE Employee
Wed, December 14, 2011
Hi there,
I'm Jeff from the {SmartGameShopper.com/BestBrandValues} Support Team.
I am sorry for the inconvenience caused.
Please note that when customer request us to cancel order we always say to customer that We have sent the request to cancel your order to our concerned department. In case if order is already processed or shipped then it will not be canceled. All this procedure depends upon our shipping department.
Please note that on our webshop under information drop down menu, there is a section of "Returns" . It is clearly mentioned that "Game purchases are nonreturnable and nonrefundable unless found to be defective."
To view our return policy, please click on the following link:
http://www.smartgameshopper.com/store/help/returns.aspx
We recommend you to kindly read all terms and conditions before placing an order on any webshop so it may not result in any inconvenience.
We try to help all our customers to the best of our abilities. Our representatives are available 24 hours a day, 7 days a week.
If you need any further assistance, please contact us via Phone support,chat support or support ticket and we will be happy to assist you further.