Complaint Review: SmartPay/Quality One

 I was looking to get a phone for both of my grandchildren, they wanted a Galaxy s5 and i decided to try Straight Talk SmartPay because i could get each one a phone and pay over time for it. I did the credit check and it said i was approved for up to $700 which wouldve been perfect because each phone was $275 each. I completed the first one (which ended up costing me $93.63 in fees and deposits) and went to do the second one and it told me i was only allowed to do one which made no sense to me so i decided to cancel my order for the first one. I called and the guy i talked to told me to go to straight talk order cancel and follow instructions which i did twice just to be sure it was done. It said that i may still receive the item in the mail but if i do just send it back and i will receive a refund. Well they did end up sending it and i sent it back the same day (unopened). One week later i received an email saying they received it but i would NOT be getting a refund.

I was extremely baffled and mad as expected. I called and was on hold for 56 minutes before getting someone on the phone, the Indian guy i spoke to could hardly speak english but i was able to make out what he was saying that i was NOT going to receive a refund but couldnt tell me why so i asked to speak to a manager, 43 more minutes later one got on the phone. After 10 minutes of explaining again what happened he told me that i sent the phone back to the wrong place to get a refund, i explained that i sent it back to the sender and that is what i was told to do. He told me i was supposed to send it to Quality One which i had never even heard of much less knew anything about. He told me i could contact them for a refund. I called them (which someone actually picked up on the 2nd ring!)

The lady told me they dont do refunds and i didnt send it back with a RMO(?) and since i didnt i wouldnt get a refund anyways. I told her i canceled the order and told her how i canceled it and she told me i couldnt cancel it that way which is exactly how the Smart Pay guy told me. So basically im out of $93 and a phone because of how the SP guy told me to cancel my order. Ive read 2 other cases of the same thing happening to others. They are a scam company and i highly discourage anyone from doing business with them!!!