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  • Report:  #431995

Complaint Review: SmarTravel Travel Advantage Network TAN Travel Cincinnati Ohio

SmarTravel, Travel Advantage Network, TAN, Travel High Pressured Ripoff Cincinnati Ohio

  • Reported By:
    — Cincinnati Ohio
  • Submitted:
    Sun, March 08, 2009
  • Updated:
    Wed, September 30, 2009
  • SmarTravel, Travel Advantage Network, TAN, Travel Cincinnati, Ohio
    4280 Glendale-Milford Road
    Cincinnati, Ohio
    U.S.A.
  • Phone:
    513-936-2300
  • Category:
    Travel Services
*UPDATE Employee: Good Consumer Relations

SmarTravel signs people up at concerts and other large venues for a chance to win $50,000, no obligation. Then they hound you relentlessly by phone to hear one of their no obligation short presentations, with the promise of $300 in free gas, $25 dinner certificate and other freebies.

Their presentation is lengthy and high pressure afterwards. I told them I wasn't interested and they made me see three different salesmen before issuing me my free gifts. The whole process took over two hours. The company who issues the $25/month in gas cards never sent them, after they make you jump through hoops every month by mailing in receipts. At first they offered lots of excuses about their computer system. Now their phones are disconnected.

The whole organization is sleazey from top to bottom. Don't buy anything from them and don't go to the presentations.

David
Cincinnati, Ohio
U.S.A.

1 Updates & Rebuttals

Julie

Cincinnati,
Ohio,
U.S.A.

Good Consumer Relations

#2UPDATE Employee

Wed, September 30, 2009

David,


I am in charge of customer service for our company. I am sorry that you had a bad experience, it was certainly not our intention. I was especially concerned that you were unable to utilize the gas cetificate, and in the spirit of good consumer relations would like to assist you getting that taken care of. 

You can contact me through email at heintzjuls@yahoo.com and I will assist you in getting that taken care of.

We are committed to the highest standards of business practices, and if we have dropped the ball in some way would like the opportunity to make it right.

Julie Heintz
VP Administration
Smartravel


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